In 2017, I went to Bravo during the winter (Florida winters can get cold, y'all) and they sat us in an empty restaurant right by the front door where people were running n and out picking up pre-ordered food for take out. We asked if it would be possible to move further away from the door. They moved us one table over to another table that was still in close proximity to the door. Again, the restaurant was empty. We were with an elderly person how really needed to be a bit further than five feet from the front door. Unfortunately, there was either a language barrier or something and they were growing angry that we wanted to be moved further from the door. Note, all this happened within about five minutes of arrival. So, instead of getting yelled at or worrying if someone has done something to our food, we decided to find another place to eat.
Note, this place does have pretty good food, so I just tried them again for the first time since (this is during the pandemic 2021 second wave). I called an order in because I know people aren't really wearing masks in Florida so I figured I would pick it up and take it home. On the phone I ordered a Steak sandwich and a Pollo Bravo. The order taker said the shredded chicken sandwich, and I said no - the one with marinated chicken, bacon, lettuce...The order took about 15 minutes and it was ready when I arrived. Unfortunately, the order taker still got the chicken wrong and so I asked if they could get me the sandwich I ordered and he said sure, that it would take 7-10 minutes. He asked me if I wanted to wait at the bar and I said no, I would wait outside. Having not heard anything in ten minutes, I returned inside where I stood right by the cash register for five more minutes before the people who were looking at me asked if they could help. I said yes that I am waiting on my order and they were redoing a sandwich. The order taker who was behind the person that asked me if she could help said, "oh" and then spoke to the guys through the portal into the kitchen. Grasping that the sandwich hadn't even been requested, I told them I would take the steak sandwich and just go. The guy tried to get me to buy the sandwich that was wrong again and I said not that one, just the steak. So ultimately, I ended up with a steak sandwich for someone else that had sat for a half hour while I thought my sandwich was being made and a big fat zero for myself. It's okay, I can afford to miss a meal. Thanks, Bravo for helping me with my diet instead of me helping you with your business! :-)
I think I have given Bravo enough chances to have a good experience and while their food is probably good, I will never know because they can't even get the service or order correct. So if you go, good luck. I hope you have a wonderful experience and the food is as good as I hoped it would be. I will never know.