I was treated extremely poorly for a frequent and daily customer who spends a lot of money here. Elm Street Windsor locks CT 06096, assistant manager's name is Catalina or she refers to herself as "Cat" made my disabled mother's coffee wrong not once but twice. When I asked her to refund me she said she couldn't with out the receipt WHICH I WAS NEVER GIVEN. Because I accidentally knocked over a stack of cardboard carry out trays she threatened me by demanding I leave her store. She's an embarrassment to the company, to the location and has dragged skid marks across your reputation. They have lost me as a customer. I WILL make sure and expect actions to be taken. A woman like that does not deserve to have a job.