Bojangles — Restaurant in Winston-Salem

My daughter had a vending at Carver School Recreation Center on Carver School Road. She wanted to have more change than she had so she left to get more change so she stopped to get 3 chicken biscuits for us for we had no time to eat. When she got back to us and opened the bag, there were 2 biscuits not 3 but her receipt showed that she had paid for 2 chicken biscuits. She needed to stay there because customers had starting coming into the event so me and my granddaughter left to go get another chicken biscuit. When we got there, Marika, (i pray I am spelling her name correctly} she remedied the situation and we left. When we got back, we realized that the 2 chicken biscuits were actually sausage biscuits so we went back again to get 2 chicken biscuits. I went to Marika and gave her the 2 sausage biscuits and she was concerned and she proceeded to remedy the situation. However, there was a little short colored older lady fuzzing about the situation and saying how did we not know that we had the wrong biscuits, etc. She was very ugly with her words while we were standing right there like it was our fault. If my daughter had been given the 3 chicken biscuits in the first place, we would not have had to make 3 trips for the order. We just wanted to reach out and Thank Marika with how she handled the situation and she done it regardless of how the older lady was fussing and complaining like WE did...

DISGUSTING Staff and Customer Service…Stopped by around 8:30 tonight, ordered and paid for 2 meals of chicken supremes. Got pulled up like always because they never had any food ready and waited for 10 minutes without a single sign or notice of my food being ready. I called the restaurant and asked if my food was ready yet because i had been waiting for 10 minutes and there was literally no other cars in line or waiting at all, the most rude and disrespectful employee said back to me “we in here cleaning so u can come inside and get your food”, I made it very clear that I was NOT going inside because I had went through the drive through for a reason and she proceeded to tell me that they would NOT bring it out and that If i wanted my food I could drive around again and get it at the window. Absolutely disgusted by her attitude and being in general, She also called me a “dumbass” when I took my straws from her which I found hilarious because she was obviously just very butt hurt…She appeared to be somewhere between 16-21 and once i DID get my food after 15 minutes it was cold and stale. 0/10 DO NOT recommend this dirty location 🤮 I hope the management and employees...

Just had the worst customer experience ever. Went through drive-thru and ordered a basic chicken supreme combo kids meal with a pink lemonade. The cashier said that the order total was $4.27. When I got to the drive-thru window I gave the girl $5.30. Meaning, that she owed me $1.03. She threw the change into the drawer and put in the register $5 I couldn't change the total to add the $0.30. She came back to the window when I tried to give her the change back she said that they said that they can't change it because you've already been totaled out. I was confused on why I couldn't have my change back when I paid with cash. Then other employees came around and made a mockery of the situation and even insinuate it it says $5 on the receipt who can't count. Apparently the cashier cannot count because she didn't even put my change on the receipt it says I gave her $5 when I gave her $5.30 a manager had to come over straight in the whole situation out and the food was still cold, it didn't have barbecue sauce, it didn't have a fork in a napkin, and the food was disgusting. Corporate will be receiving a phone call in the morning. That was outrageous. At least the...