Popeyes Louisiana Kitchen — Restaurant in Winston-Salem

Went today (02/08/24) around 6pm with my four kids to grab them dinner on our way home. Went through the drive thru and started ordering, the first girl I was talking to was nice for the first thirty seconds but after that another girl took over and wouldn’t even let me finish a sentence, before I could get the word “12 pc wings com…” she would keep interrupting me asking what side or drink and just being rude and short all around. When I got to my third entree she literally said out loud “oh my gahhh” as if I was ordering too much food and she was just annoyed she had to take my order at all. I actually apologized and said “sorry I have four kids I’m ordering dinner for.” After ordering $54 dollars worth of food I pulled up to the window ( only one car in front of me so they weren’t busy) the guy at the window handed me my drinks and soon after a young girl handed me my food, I started checking the bag and realized they forgot a kids drink. When I turned to the window to tell the girl a different woman was standing there with what I can only describe as a look of pure disgust on her face and she slings the window open and says “what?” Given her attitude I asked, are you the one who took my order? She replied no with an attitude. I said I’m missing my sons drink and she slammed the window shut and after a couple minutes came back and said they didn’t have what I ordered so I substituted it for something else. After handing me my l drink I told her thank you (which I had done more times than I should’ve through out the entire experience) she mumbled something under her breath and slammed the window shut and walked away. To make it all worse once I got home I realized they forgot two of the side of fries from the combos I ordered. The young man and young girl working by the window were not the problems and as quiet and timid as they seemed were just doing their jobs as best they could given the toxic environment they clearly work in but the two older women ( the one that took my order and the one that gave me my forgotten drink) were all around rude and in my personal and professional (I used to manage a bar and restaurant) opinion should never EVER work in any industry that involves hospitality or customer service. Seriously if either of you reads this… if you hate your job so much then why don’t you just quit? And if you hate your life so much why not change it instead of taking it out on a customer ordering food for his family on a...

Unorganized and unprofessional.

My wife and I went to the restaurant on MLK Blvd in Winston-Salem, NC around 6:45 this evening and there were Traffic Cones blocking the Drive-Thru. I went to the front door and saw a sign that advised customers the Dining Room was closed due to Staffing issues and to use the Drive-Thru. As I stood at the door one of the employees standing near the Front Counter motioned to me that the Dining Room was closed and pointed in the direction of the Drive-Thru then turned around and walked back towards the kitchen.

I waved my hands trying to get someone's attention to let them know there were Traffic Cones blocking the entrance of the Drive-Thru. Once the same employee who motioned for me to use the Drive-Thru saw me he motion again for me to use the Drive-Thru. I continued to motion to him that there cones blocking the way but instead of coming to the door initially to see what I was trying to communicate, the response I received was eye rolling and visible frustration as he finally came to door. Once he opened the door, there was more eye rolling and negative non-verbal mannerisms as he told me to go through the Drive-Thru. I advised him about the cones and he said they were moving them. This would have been better communicated verbally as there was no indication from his motioning that the cones would be moved.

I completely understand Staffing issues and have no problem being flexible and adjusting but unfortunately the unprofessional behavior of this young man only added confusion to an already frustrating experience with a sign directing customers to use a Drive-Thru that was blocked. If he would have come to door with a positive attitude and demeanor it would not have been necessary for me to write this review about a restaurant that I normally receive great food and service from. After this interaction we left and went elsewhere. This was an incredibly disappointing experience and I hope the right people read this review and use it as an opportunity to do a better job of providing good, consistent...

I myself do not eat here because of the foods is trash like quality but me and my significant other do DoorDash and we get this restaurant I call plenty of restaurants ahead of time to ask if the order is ready and I can usually get an answer by describing the order with this Popeyes they decided they would not give me an answer until I had the name of the order which if you DoorDash you know you cannot get until you get to the restaurant I describe my order multiple times and asked them if they had any Prepared they stated they could not tell me until I had the name of the ordee I can’t steal the food if I don’t have the name of the order so I don’t understand why I could not be informed if the order was ready and then as I’m explaining to The district manager she said she was that I can’t see the name and I’m just trying to see ahead of time If my order was ready because they usually take forever no one told me they had multiple orders the exact same way until I asked If that’s why they need the name but when I got there there was only one order prepared customer service and these people apparently don’t have any brains to think...