Hardee's — Restaurant in Winston-Salem

I walked in at 8:40pm. I ordered 2 tacos and a drink. Manager said hamburger machine and taco machine were shut down, because they were closing soon. (1hr 20min early?? See sign with hours) So, disappointed, I ordered a chilidog and a drink. My friend ordered a hot ham and cheese, fries and a drink.

They gave us cups and we found there was no ice. So, we were given ice from behind the counter. Then there was no rootbeer for my friend out front and they told him they had no more. So he opted for diet coke.

Our orders arrived. My friend's order was correct, but his fries were rock hard. I received a hot dog loaded with mustard and onions. Not a chilidog. (See picture) I also received rock hard fries, which I didn't order. There was no ketchup out front for the fries.

When asked about the hotdog, the manager said he would "add" chili sauce to the dog, but I didn't want mustard. When told this, the manager snively remarked, "it comes with mustard. You have to request no mustard." So, I said, " OK, I don't want mustard." (See attached picture of the menu which neither mentions mustard, nor does the chilidog shown have mustard on it) 12 minutes later, my friend was done eating and my chili dog arrived.

I believe all this happened, because things were shut down early so that when the actual 10pm closing time arrived, the lights could be turned out a everyone could leave early.

Your star DID NOT shine! I have been a Hardee's customer since 1980. Sadly, this has changed my good opinion of Hardee's, which, if not reconciled, I will report here and...

Food is always good Window service at the drive-thru is extremely slow doing this review as I'm sitting at the window for almost 10 minutes plus. We only ordered two biscuits n gravy, omelet biscuit, and a sausage biscuit. Plus the 20 minutes of even getting to the window. I love the breakfast here so does my wife but the wait times are insane they need to hire more people at this location. It is not the people's fault that are working here they are always nice I do not blame the onsite employees not directed at them directed that corporate or regional manager that could step in possibly for training better SOPs or hire more people something needs to change You're losing business!! people drive off I see it watch your cameras drive-through 10-20% adds up when right next door Chick-fil-A can get you...

The food is fine...that is if you can get it. I've been through that drive thru several times. They're certainly not "Fast Food". Sometimes they don't even bother to acknowledge you by speaking through the intercom. I've sat at the intercom for at least 5 or more minutes without anyone even greeting me. This morrning, I ordered two sausage breakfast sliders. The girl at the window confirmed with me what my order was. Took my payment and handed me a bag. I should have checked before I drove off. It was a bag of two, plain biscuits. I can't eat biscuits due to health issues. I ordered the breakfast sliders because I can eat the sausage, egg and cheese and I take the buns off. I would have thought it was an honest mistake, but WHO orders two plain breakfast biscuits? I kind of feel like it was...