We don't do a lot of fast food so maybe that's rhe problem but we will not be going back to this location. We walked in, were greeted by a polite man, told someone would be right with us. We were looking over the menu, no one was behind us during this entire exchange. Explained we had never been there before. I ordered a cheeseburger, onion rings, mushroom Swiss burger, & cheese curds. Cashier asked if we wanted a drink I said yes. She puts one cup on the counter & pointing to the menu wall asked if we wanted the basket? I said no because we wanted onion rings & the basket showed fries. We had been looking for soup on the board but couldn't find it. I happened to look to the right & found it on another wall. Ordered soup. She then turned to me and asked didn't I want anything to eat? I again went over my portion of the order. She repeated the entire order back twice in a very fast, quiet voice. We could not understand what she was saying. This entire process took about 5 minutes going back & forth. I was ready to leave but he was hungry. Got our food, no onion rings. Checked the receipt, none on there. I had ordered them at least 3 times. His soup was very good. His burger was okay, but he said all he could taste was butter & grease. Mine was crispy, crunchy, & so dry I quickly emptied my drink. The curds came with no sauce, no offers of sauce, & appeared to be not done enough. The place was very clean. We did hear others complaining about the ordering process. There was loud music, employee chatter, & other noises coming from the back so maybe the cashier couldn't hear. Who knows. After watching the commercials & reading all the positive reviews we were very disappointed.