KFC — Restaurant in Winter Park

My visit was thru the drive thru when I pulled up the lady asked me if she could take my order I told her to give me a minute a second passed and she asked me again if she could help me I told her a second time can you give me a minute to look at the menu.I ordered a 3 piece combo meal and told her I wanted dark meat she tells me the total and tell me to pulled forward I get to the window and politely ask her does my meal come with a drink she responds yeah with a Pepsi I said well you never asked me what drink I wanted and I want lemonade she huffs and says omfg and rolls her eyes and closes the window then opens the window to give me my card back and tells me to pull up forward so I pull forward to wait for my food a few minutes pass she comes out and hands me my food As soon as I start to open my bag to check that order was right she tells me I have to move forward so I tell her can you stop rushing me you were rushing me since I pulled up and didn’t even let me look at the menu because your such in a rush she responded we work by time here so I need you to move I left without checking my food super angry and when I get home my order was messed up they gave me all white meat when I specifically told her I wanted dark meat .I will never go to that place again they treat you super rude and rush you to order your food then give you whatever they want because apparently your just a number to them .The time I was 6:00 pm and the date I visited is Sep 27,2024.They need to take some training in...

I came around 12:15 ordered a pot pie and was told I would have to wait 20 minutes. Which seemed odd since we were well into the lunch peak period. The cashier said I could pull around and wait in which I told her no thank you. She then snappily asked me what I wanted instead in return I told her she now has to wait until I decide on what else I wanted. I then ordered the chicken sandwich meal that she asked did I want a Pepsi. I told her no and that I wanted a sweet tea and a order of mash potato bites. She told me they didn’t have any. I said ok. As I’m sitting there the cashier yells “Ma’am are you ok?” I said “ Yes are you? No one gave me a total or asked me to drive around”. She says “yes I did.” She then proceeds to total the order( which shows on the menu board as the cashier does it) and tells me to come around. I sit at the window for at least 5 minutes and she comes over and hands me a soda. I told her that it wasn’t mine. She goes “oh you don’t want Pepsi” and I told her no I ordered a sweet tea. I asked her was she short handed. Her response was that it was just her and another guy and she’s trying to do it all. She gives me my order and I ask for honey and ketchup. She tell me she already put ketchup in the bag (which she didn’t) but will give me some anyways.

Not knocking the employee because clearly you can see the good intentions were there but she was overwhelmed. Definitely missed the mark on the guest service with this visit.

Sandwich was fresh, fries were ok,...

I was honestly flabbergasted by this KFC location. Sunday July 20th this year i came to this KFC location with a coupon and with a friend of mines. while i placed our order for the both of us. One of the female employees there felt like she was rushing me a bit then she says something that felt unreal and only in nightmares.

“Lipsmack sorry we outta mac and cheese and we gotta make a new batch of chicken.”. Honestly it felt like that boondocks chicken episode all over again but fine as long as we get the food. So me and the friend get our cups and get sodas. Then we wait….and waited…and waited. They said they were making a new batch of chicken fine whatever thats cool BUT AND ITS A BIG BUT, EVERYONE ELSE GOT CHICKEN BEFORE US, not saying specifics but like 4 males and 2 girls got their order first before us AND WE ORDERED ALMOST AN HOUR AN HALF AGO. If my memory serves me right, my friend parked the car at 5:55 PM i ordered the chicken around 6:00 PM and we didnt get the food…UNTIL 7:10 PM!!!

FINALLY when we get the food i wanted some sauces because ya know sauce, i was there politely saying “Excuse me!” but all the employees are talking in the back gossiping like their pre-teens not evening hearing us. Not to mention, i get it its retail but they looked like they didn’t even want me and my friend to exist in the same state!

in short/in a nutshell, an hour and a half wait for KFC ever, immature & gloomy employees and i didn’t get the sauces i wanted. I love KFC but this...