Taco Bell — Restaurant in Wintersville

I order a couple things and a drink had to ask for someone to come from the back so I could pay with cash. not one thing I ordered was right I got a burrito with nothing but lettuce cheese and sour cream I mean come on where the beef people????.. i had other things ordered too and nothing was made right or it was really sloppy. BEST OF ALL I spilled my own drink and was handed a mop when I ask to assistance cause I spilled it . THE MANAGER went in the back handed the boy a mop to give to me to mop the lobby area I accidently spilled my drink in . I mean I need to be on the payroll now... Basically I have never seen such a poor excuse for a manager as I did that night. and I did mop it up only cause I was concerned someone would get hurt . Unlike them cause they never came out to finish it and when we were leaving an hour later the floor was still wet I cleaned up the best I could and the manager and the entire staff minus one was standing out side while the drive thru line was 4 deep. WOW! what service. I went here often and cause they were always pretty good but after tonight I drought I will ever go back, I do not recommend you go there either or if you do check your food , pay with your card not cash to get you food/ order at least acknowledged , and for goodness sake DONT ever spill a drink you will have to clean up ...

Trash. Went to go get some food after we got our daughter to sleep spent 39.12 got three steak quesadillas not a single one was made the same. Got 2 chalupa supreme not lettuce or tomato both had everything but sour cream! 5 layer beefy burrito was the size of my pinky… And the worst part is they weren’t even busy and we waited 15 mins for our food. While waiting at the window it was all fun and games and giggles. I get having a good time at work but at the expense of ruining someone’s meal wasting their gas and leaving me in one of the most fowl moods I’ve been in for a while. If half of their attention span was used to do their job and not joke around I don’t think this place would be half as bad as it is. When I called and spoke to the manager she had the absolute worst customer service I have ever encountered! Not only will I be complaining to upper management I will also be...

Mobile order was set to pickup in store because they ALWAYS mess it up. I got there and the door was locked. Okay fine, I'll go through the drive through. They claimed they didn't have the order even though I had it pulled up on the app and already paid for at this specific location.

Finally it's "found". They gave me someone else's mobile order. It wasn't my name or order number. I went back again and they remade my order but still messed it up! I tell them I have an allergy and they still put that on the items in the order, even after asking them and verifying numerous times that it's "not on there". They didn't have water either and were giving out cans of pop instead. They probably should tell people that during the order phase, not ask if it's okay at the pickup step when...