Dixie Queen Seafood Restaurant — Restaurant in Winterville

Visited Dixie Queen on 10-03-25 with my mother. We are from Greenville and my mom have especially frequented and love the food. She now resides in Ga. with me, her daughter since 9-2024. We traveled home 7 hrs on 10-3, for a family event on 10-4. Dixie Queen was our 1st stop. Purchased 47.00 worth of seafood , 2 dinners, she was tired from the trip, she is 80 with health issues,so I took her home to enjoy the food. I returned to Dixie Queen immediately, tomeet up with some high school friends to sit down and eat. Shortly after my ordering with my friends, she called me upset. LONG BROWN strands of hair was in her scallops on the plate and throughout, but mainly there, she could not eat it! The receipt was in the dashboard of the car that I drove, so I told her I would go get it and speak to manager and explain what happened. The server took the receipt to the back where the manager, who I now know is Ronald Hines. The server returned to my tale where I was with my friends and said that the manager asked if I could go back and get the plate, he refused to take my word even with the receipt. Momma only really wanted at least the scallops replaced, not the whole plate. Something! She was so excited to finally get the dinner and then could not eat it. I was told to come back when they close at 8:00 to talk about. It was already close to 7 when I was just sitting down with my friends. I myself was exhausted and hungry and thankfully my dinner or my friends dinners where hair free. Unless there are people coming in there claiming they have hair in there food which I suspect must be, whether the plate is present or not, the food should be replaced. This particular situation, explained in detailed, Ronald Hines should be ashamed for REFUSING to remake or give my mother some hair free food! Employees or maybe even him, are not wearing hair nets properly for this to happen. I was told he was in the kitchen cooking to. We won't be back. My mother has spent a small fortune in Dixie Queen as she has lived in Greenville all her life until her health made her have to live with me in Ga. all she wanted was that. We were only in Greenville until the next morning. Family event was in Durham so we could not bring the plate back when they opened Saturday. My aunt just threw it away. Goodbye Dixie Queen! Your manager is crude and heartless. After reading these reviews, this is ongoing. That 5 line may be long, but your customer service is in the toilet. Whenever we return to home again, which is not often to Greenville, I will drive a couple of more miles to the Sandpiper in Kinston, I hear it's top notch and more importantly, customer satisfaction...

Me and my family went here on Oct. 3 2015, to celebrate my and another sisters birthday. As we are eating, and just so happen the waitress was standing right beside me, I notice a long blonde hair coming out of the fish plate I'm eating from was also on the baked potato I was opening to doctor up. Just so you know we are black, no blonde hair. I ask the waitress to get the mgr. he or she never ever through this whole ordeal respected us with coming them selves to address the issue. I asked for some compensation to make the issue not make me feel so bad, "hair in food, everyone else will be done and ready to leave by the time I ordered again, if I could look over the hair, something just come talk to me". Well I WAS TOLD, through the waitress I could order more food but that's all I get. Ok, I tried to let that go and re-ordered, then the waitress comes back from mgr. to see if I ate anything, as if I didn't re-order he was going to charge me for my drink and what I ate. So I of course lost it and told them no I don't want anything else, and I was not paying for food I didn't even eat because of the hair, and how dare you make me feel less by asking me ?s and saying he's going to adjust the price if some food was eaten. Just because I got loud at that point, because of how I was being treated, he then sent the waitress back and says I don't have to pay the bill. I ask was I treated this way because we were BLACK. A manager owes you at least the respect to come out and talk to you face to face. So for my Birthday meal I had nothing. DON'T GO HERE NO MATTER WHAT YOUR COLOR any human deserves better...

My oysters and slaw were great, Grace was fine and attentive until they sat far too many people in her section.

There were at least 4 waitresses working the front, sure there are more tables in the front but she had about the same amount of people as all the people in the front. She needed help and instead of anyone coming back there, they kept seating more people. Even when she asked them to wait.

The bussers were so concerned about seating a party of 9, that they were openly talking about my group and the group behind us leaving and them being able to take our tables. Meanwhile, we can't go anywhere because they are hounding our poor waitress about the party of 9 and where to put them and not letting her get our drinks or to go containers, or see to the rest of her tables.

There was one busser that was just plain mean to everyone that she spoke to, employee and customer alike, telling people they were in the way and needed to move. If she is going to be out in the public with other people, she needs some tact training. When you see someone is overwhelmed, you do not need to add to their stress. I asked her if she was able to help me get tartar sauce as Grace was busy and clearly forgot, she told me to ask my waitress, and continued holding up the wall. The people at the front were actually able to help me out there.

Oh, and they need to do a complete overhaul on their ketchups. Gross... Don't put it on your fries, put it on a napkin or something and taste it before you put it on your fries. That...