Wendy's — Restaurant in Woburn

I'm just going to paste a copy of the email I sent to customer care. I don't want to get into their lack of competent response because this review should remain relative to just the Woburn restaurant.

Hello:

On Saturday, September 29, 2018, I placed a carryout order via your iOS application. Unfortunately, I was not able to pickup my order, and in trying to do so I experienced several other issues. The best way to detail what transpired is probably chronologically, so:

9:45pm (approx.) - I enter the order via the app and begin driving to the store.

10:05pm (approx.) - I arrive at the store and park in front of one of the entrance doors. It occurs to me that the dining room may have closed at 10:00pm, but I see at least a dozen people still inside and assume it must be open until 11:00pm. I decide to make a small change to my order and open the app to make the change.

10:14pm - I complete the order change, wait a moment for it to process, then make my way to the door. Another man is also walking to the door just ahead of me. When he gets to the door he stops. Within seconds another man approaches the door from the inside and unlocks it. I notice that the dining room seems to have emptied out while I was in my car for 10 minutes. I also notice that the man that walked up ahead of me appears to be dressed like an employee. So now my assumption is that the dining room is closed and the employee must've exited for some reason and now needs to be let in. Still, my order was pre-paid for carryout, and the drive-thru line is fairly long, so I approach the door before it closes to ask if I can just be handed my order. No sooner did I have "Excuse me" out of my mouth before the employee that was entering had pulled the door out of my hands and said "Inside closed". I yelled that I just wanted to get my carryout order. Both men ignored me and continued on their way behind the counter.

10:30pm (approx.) - I reach the drive-thru window. The employee at the window is the one that let the other employee into the restaurant 15 minutes earlier. I give him my order number from the app. He says he doesn't see my order. I show him the order receipt on my phone, and even open my bank app to show him I was charged. Without showing any interest in checking he again says that he doesn't see my order, and can't hold up the drive-thru line in order to help me sort it out.

10:32pm (approx.) - I park and go up to the door. There's a third male employee cleaning up inside, just a few feet from the door. I knock a dozen times before he acknowledges me in any way. When he turns I ask if he can grab a manager, or anybody that can help me get my order. He turns away and continues on with his cleaning. I then step a few feet over to the window facing the counter area and begin knocking on the window. I'm ignored until I knock so hard that my knuckles hurt. The employee at the drive-thru window comes over to the inside of the window where I'm standing. I again hold my phone up to show him my order and ask that he please get my food so I can leave. He says there's nothing he can do unless I want to pay for a new order. At this point I'm so hungry and frustrated that I agree, figuring I can deal with this mess later. But I didn't realize that he meant for me to again enter the drive-thru line. He turned and walked away before I could protest, so ... again I get into the line.

10:51pm - I pay a second time for the same single order of food. There was never a single "sorry for the inconvenience" or any apology of any sort. In fact, each of the three employees that I interacted with during this ordeal was indifferent or flat out rude.

The primary complaint is that I was charged twice for the same order. But as you can no doubt surmise on your own, there was a lot more that went wrong that evening than just a missing order. Listed below is the relevant details from the orders. You'll also find attached screenshots of the app order and a pic of the drive-thru receipt. I anxiously await...

I went to Wendy's expecting to be served by Wendy, but apparently she doesn't work there anymore. It was a little bit of a let down. Other than that, my experience was great. I ended up going late at around 11. The drive thru was only open and the line was long. Full of munchie-ridden people, those who worked late, and the after-party crowd. The line moved real slow. I sat in line for a little under 30 minutes. It was a great test of patience. Once you get in the line, you can't get out. There's not enough room for a car to pass the others. As I eyed the McDonald's sign down the street thinking of what could have been if I had gotten my food sooner, I didn't let it get to me. I was determined. I pulled up to the speaker and the lights were out with no sign of anyone being home. I waited a few minutes with no contact. Thinking it was broken and I had to order at the window, I inched forward. Then, like the voice of an angel, said "how may I help you". I nearly cried for joy. I ordered the Jr bacon cheeseburger. This is the perfect fast food burger. The bacon is crisp and tasty, not chewy or stringy. It tastes like real bacon unlike other places cough dunks cough. Coupled with lettuce and tomato, it's delightful. I pulled up to the window and the man there was incredibly friendly. As I looked inside it was clear that there was only like 2, maybe 3 people working. They were short staffed big time. These poor workers were running around and getting everything done with a smile on their face. Bottom line... Wendy's is worth the wait. Expect the wait on a late night weekend. And if you have to wait a long time, don't be a jerk to the employees. They're doing they're best. I hope next time...

I can’t even with this place. I’ve ordered multiple times from here thinking it’s gonna be different be nothing changes. I don’t even k ow where to start. 1) I don’t think they have the right number posted on here cause I’ve called multiple times on different accounts no answer, nothing at all. Like how do you run a business like that. That’s just the start next is the food. Why when I order something I don’t get what I want. It’s literally just this place. Idk if it’s the employees but somebody needs to be fired. I can’t stress enough as to how many times I’ve ordered from here and not once was my order correct. Today is another one of those days. WHERES MY DAMN FRIEDS. If I’m paying for fries, I want my damn fries. And if I’m paying for GHOST PEEPER FRIES I WANT GHOST PEEPER FRIES not some good old normal fries. That was today. USALLY it’s my sandwich or the drink or the fries. It’s always something. I don’t think it’s the Uber drivers cause what kind of luck would I have for all the Uber eats drivers to hate me enough to steal my food all the time. Somebody’s needs to be fired and I want my god damn money back. ALL MY MONEY BACK. I just want some god damn Ghost peeper fries for once. Thank you. Also pick up your god damn phone, when a...