Extra Space Storage — Local services in Stoneham

NEVER GO HERE. I went to grab some stuff from my unit and noticed my lock had been changed. The new one was Extra Space Certified, but I never put it on. When the manager cut it open (we had no key), nearly $10k worth of stuff was missing from the unit. Things left had been tipped over and thrown around. The amount of stuff taken, someone must have cut the lock, loaded a large truck with everything, not just a handful of stuff, and took their time to filter through and decide what they wanted. Conveniently, the camera doesn't reach the area of my unit, and the staff seemed to have zero desire to go through other footage and solve the problem. Staff has been extremely unhelpful and has offered us $25 for our troubles. Some stolen items were sentimental and cannot be replaced. Beyond angry that this happened, since the unit is only accessible by other Extra Space Storage users and employees, and having an employee approved lock replaced made it feel ever worse. Absolutely do not come here unless you don't care about your items and are prepared to deal with...

I wanted to take a moment to give a big thank you to Tanya at Extra Space Storage on Montvale Ave. I usually deal with one of the gentlemen who work there, who are equally great, but this time when I came in I needed some help switching my unit from a 10x20 to a smaller 10x10 as we no longer needed the large space anymore. Tanya (who I believe usually works in the Everett location) happened to be working there that day. She couldn't have been more helpful! She was speaking to a customer on the phone when I walked in and I was immediately impressed with how friendly and personable she was. While helping me, she was friendly, professional and efficient. She got us switched over seamlessly and answered all of my questions quickly without making me feel rushed. When all was said and done, we ended up saving over $200 a month! The facility itself is always clean and well lit. Between the great location, safe and clean facility and great staff, I am very happy with Extra Space Storage and wouldn't hesitate to recommend them to my...

My wife asked that the customer service person to assign a storage unit closer to the elevator as she is 6 months pregnant and has to access the unit before and after the baby is born. The unit couldn't be physically any further away. There is lack of signage at this location, so we walked around trying to find the entrance, once we got in, we could not find our unit. This entire process took about 30 minutes. We could not find the 3 trolleys that you have for the largest location I have ever been to. You need to put an entrance sign up and indicate teh units you can access from the 6 doors you have! The location in Quincy is the worst set up that you guys have, there is no gate code, there is no gate! You have to put the code into the front door and the elevator every time you...