Tim Hortons — Restaurant in Woodhaven

I was just in the drive thru today with my daughter. I ordered the turkey bacon club meal with the chips & a medium sweet iced tea & the grilled cheese panini meal with a medium iced water. I asked what soup do you have today & before I could finish what I was saying I was rudely interrupted with “we don’t carry soup.” I said okay. I couldn’t believe it since every other Tim Hortons location I’ve been to does.

So I leave & get to my location to start eating at see that they only added a drop of mayonnaise to my turkey bacon club. And my daughter’s grilled cheese panini was very thin & looked gross. So I returned to the drive thru to ask for my money back & the young woman at the window (who was at the window the first time) asks if I had the meals or just the sandwiches. I said the meals. So she puts the money back on my card & gives me my receipt & walks away. I said am I all set? She said yes. No apology, no have a nice day, nothing. So make me feel like I did something wrong when clearly you are the one screwing up the food orders. These restaurants need to stop skimping on food items & ordering cheaper items to save money. I get inflation is hurting everyone but how much money are you saving if the customer returns the food? Obviously nothing. And she never returned my money for the drinks either. The woman at the window is also the manager. Rude & disrespectful on so many levels. I’ll never return. And I hope you go out...

I went through the drive thru and placed my order for a chipotle chicken wrap combo. I get to the window and they tell me they can’t make chicken because there’s no manager there. They offer me to breakfast sandwiches I said no thank you I’ll take my money and I will go to another Tim Hortons. They proceed to tell me they can’t give me my money because there’s no manager on duty and they cannot open the drawer. I asked them to give me a gift card issued in the amount I spent they can’t do that. Then they proceeded to offer me two grilled cheeses I said no I would like a chicken chipotle wrap I will take my money back and go order it elsewhere and be inconvenienced but please give me my money back. The young man then tells me to calm down,which I was very calm ,and then he said why don’t you come in the restaurant and we can get this straightened out. I told him I went through the drive-through because I did not want to get out of my car in the snow so I will stay here till we get it straightened out. He tells me again to calm down which once again I am being very calm considering what I’m going through. He told me the manager had to leave because she had too many hours and they can’t get a hold of her I finally after several attempts got my money back and will never go back to this place again because of that one particular young man there were two the other one handled it well the one with...

I had a delivery order about a week and a half / 2 weeks ago everything on my order was fine except for one drink, I called the shop right afterwards and the manager, man, said that I was on the books for a replacement. I came in about a week later and asked for my replacement and a lady manager whose name I did not get said that I wasn't on the books and that they've had a lot of problems with people lying and saying that they had messed up orders just to get free stuff, basically accusing me of being a liar even though I have documented proof that it was wrong! I am so angry because this was one of the best Tim Hortons in the area and I have been a customer for the last 10 years or so, but I am really not happy with the service lately. I have only called to complain when I've had things on my order be wrong, I have never yelled or shouted and have been understanding that sometimes mistakes happen. But lately it seems like every delivery order I get something is wrong and it really irks me that a "manager" would basically accuse me of being a liar and a thief just to get free drinks. I don't think I will be going back to these guys for a while. Hopefully some retraining can be done along with some...