Marco's Pizza — Restaurant in Woodville

I ordered delivery at 4pm. I paid nearly $17 to have an order of cheesy bread and a 2-liter brought to me. After the phone person told me it would be 30-40 min. I said ok. I was charged immediately. After 50 min, I called to ask where my order was. (I am 10 min away from this place.) The phone person claimed there was only one delivery driver on staff and the 2nd one just arrived and took my order to deliver. Another 30 min went by and the food finally arrived. Only is was cold and hard. I called back to speak to someone and they put me on hold for 16 min before I hung up. It is now nearly 6pm. So for 2 hours and $17... I had the equivalent of melted cold cheese on a large cracker. I will never call them again for anything. The Young guy on the phone was polite. Too bad his manager is severely lacking. Tell your phone person if there's only one person driving ...too extend time... and cooks to put food in later. Hope you get your act together before you lose your job. Don't ignore customer calls either. Thumbs down. Don't send me to tellmarcoeither...blah lahnlah either. I can see from past reviews ...same problems. Get your...

Ordered online, said ready at 6:30. Arrived at 6:39. Waited and waited while my order was sitting on the shelf, already paid and tipped. Finally walked back to my car to get my kid, and when walking back in someone was finally up to the register and assisted a gentleman even though I had been in there waiting before him, sounded like his salad was not ready yet either. So I stepped up next to get mine. No apology for the wait, no have a nice night. I understand busy, but when it’s pre paid and sitting in front of you for ten mins…. poor customer service. Could’ve at least extended the apology and offered me to have a nice night. The other woman waiting used to work there, and they had her come back later because the worker “had no idea where her bread is at”. The customer who used to work there didn’t seem bothered but, yeah seems like the workflow needs some...

We were enjoying ordering at times but after placing an order and being told 34 min delivery time on the app as we wait over an hour and then the order wasn't as placed.....well I don't think we will be ordering again not with their idea of solutions that was nothing but screwing over the customer. I left a 20% tip and we didn't cause a fuss about the wait but you mess up the food you should fix it. We placed a $50 order and ordered 4 Ranches as we use it for the food as that's how we eat it the order arrived with one. I called I got I'm sorry and then an eventual offer of a $6 refund. As I again told her we use the sauce for the food as she then tells me she has no diver but if I need the sauce she can have sauce delivered I guess to use on room temp food when she gets around to it or again a $6. Took refund and ripping up number......