Dunkin' — Restaurant in Worcester

This Dunkin's is an absolute dump! It's located inside a gas station and the homeless and drug addicts are always just hanging around inside and some of them smell AWFUL! They need to kick these people out!! They just stand over the area where you get straws and napkins and the trash and you can't get to any of them. Not to mention, the people usually smell so bad that you don't want to get anywhere near them! The employees are extremely unprofessional and talk about personal issues in front of customers and are too busy socializing to help walk in customers. Getting your order right is difficult and their iced coffee ALWAYS tastes burnt when ordering it early in the am (around 430am). They are always out of something and run out of donuts by 12pm, so there's nothing left for the rest of the day! They have no donuts, bagels, or ANY food at 430am, which is on my way to work and I need breakfast! Management needs to get their...

Went through tonight to grab some coffees after a long day through the drive through. The girl working (Sarah) gave us a hot coffee with the lid half off in the dark. I took the coffees from her and handed it to the passenger who was moving it from the tray to the cup holders and the boiling hot coffee flew all over her hand and all over my leg we both are covered in blisters from how bad it was. Went inside and confronted the worker who treated me with the upmost disrespect saying she doesn’t know who her manager is and being a complete jerk. I go through this dunkins every morning before work and everyone is usually so kind but I’m incredibly upset not only because we are hurt but because this specific employee did not care ONE single bit that her mistake...

I have been consistently going to this dunkin for a while the workers are nice and seems to work fast for how packed it gets. But it seems quite consistent that any specialty/fancy order is messed up even when the lines are short. For instance today the specialty coffee orders was absolutely horrible and undrinkable like something had gone bad but was used anyway, but the simpler standard coffee with almondmilk and sugar perfect. It's not a bad location just incrediblely inconsistent and not the fastest but will absolutely do the job...