I had a very bad experience. I ordered a surprise birthday cake a week and a half earlier then date needed. They told me the cake would be ready by 1 PM but I had until 5 PM that day to pick it up. Because this is the very first party I ever planned before, I called on the day it was suppose to be made just to make sure that everything was still good to go and they told me the cake would still be ready by 1 but I had to pick it up by 2 PM now because they decided to close at 2 now and not stay open until 5 like they originally told me. Of course this threw everything in the air because I had already made other plans but the owner copped an attituide with me and said they would just refund me my money leaving me with no cake for party, who does that. I will never do business with this company again and I would strongly advise others to thank twice about using them. ***** In response to the owners response they never offered to deliver it to my house. I did not order the cake for a 1 PM pick up, somebody there wrote that down because all I was told when I ordered it was they would have it read by 1 but I had until 5 PM to pick it up. I never pointed my finger in anyone's face I was holding a big cake in my hands so that is not true. And as for me being upset the day I went in to the bakery to pay the deposit, the incompetent employee kept screwing up my order and my name and it took them 20 minutes just to find my order so I could pay for it. Then she decided to talk to a couple that had already paid for there food about a vacation that they were on. All I asked is if I could get rang out because I had groceries that needed to stay cold in my car. I never raised my voice and as for it being the busy time of day for them that hilarious because there was 5 customers in the place and that included me.