I hate to give Tudor's Biscuit World a bad rating, since most of their restaurants are clean and well run but the one in Xenia Ohio has problems -- mostly due to management issues. Hopefully they have gotten their act together and provide the same quality service as is available at other Biscuit World restaurants.

"Cleanliness is next to Godliness" is a saying I have heard for many years. Unfortunately, in two repeated trips to this facility, employees handled money and then touched food without washing or using gloves. Hopefully this was simply a bad employee or one who had not been told when it was necessary to clean their hands or wear gloves.

At the same visits, I looked at the Men's restroom which was pretty gross. At first I thought I just stepped in after a particularly messy customer had used the facility. On my return trip, the bathroom was just as dirty, and when I ask an employee, they responded that they would look into the issue, but in the half hour or so that I was there, I never saw anyone actually go in to check things out. I don't know about the women's room, but the men's room is large and very suitable for wheelchair access.

Yet another issue is that they often get the orders wrong at this location, and the regular customers who come day to day seem to be given preferential treatment at times. I believe some of this, and also complaints about having to wait a long time for food is because food is cooked to order. At times it probably is better to prepare some of the food in an in a non sequential order so that all food in an order will be ready to pack out at the same time..

I have also seen team members, including a manager, get short with non-regular customers who had issues with the restaurant or their food This is a very unprofessional way to do business, and could be corrected by the franchise owner quickly. Perhaps this has already occurred.

At times the various staff members, cooks, cashiers, and management all run around without an apparent direction. Cross training of employees is an excellent thing to do, but having managers and cashiers pulling food out of the kitchen or cooks running the cash register not only looks disruptive, but probably actually slows down some food preparations. There should be an established job for each employee, and they should not switch jobs on the fly.

Good points are that they provide senior discounts, discounts for military and law enforcement, as well as other first-responders.

The food is good, with some dishes not available at other Tudor Worlds. but I am scared to go to this location again due to the obvious lack of concern about cleanliness shown by some employees in the past. Perhaps I should go in and see if they are doing better and try them again someday.

This restaurant has a strong following among people who have the time to spend and eat a meal and drink a few cups of coffee each day. It is the type place you see political candidates go to talk with the electorate.

Most of the regulars seem to know each other and talk about all types of things. In reality, these regular customers are one of the best features of this restaurant. These regular customers seem to be very nice people that would accept others quickly if approached, so if you are looking for a place to sit down, have a meal with an extended family, maybe talk some politics or about something else. You might find you like being able to spend some time to unwind with good company.