Dunkin' — Restaurant in Yarmouth

Mobile Ordering is often offline without explanation. No one answers the phone when I try to make them aware of this. I'm at 5 unanswered calls now and still ringing with no answer. All of our Dunkin gift cards are loaded into the Dunkin' app.... so if we can't use the app to order, we can't use the gift cards to order.

Employees often lock the front doors, or fail to unlock them in the middle of the day, but still allow carry-out mobile orders causing confusion and extreme backup in the drive-thru. Only after multiple people refuse to leave and wait outside the front door do they "remember" to open them.

It's hard to remain a loyal Dunkin' member with this type (lack) of service. The only thing this Dunks has going for it is its very convenient location on...

Food is generic microwaved frozen standard breakfast sandwiches, coffee is the best around, service quick, but really stupid supervisor named Courtney hung up on me for asking why the nice employee at drive-thru window spoke No English and kept trying to hand me a small straw for my frozen coffee when I asked for large straw, and although I asked twice for senior discount she never gave it to me because she didn't understand me. When I called store from phone number on receipt to ask how they could put a non English speaking person at register where English speaking customers would need to communicate to her Courtney hung up on me. There was at least 8 English speaking employees running around preparing drinks and food that could have...

This DD does NOT meet stardards for customer service. The drive thru speaker wasn't working. A worker came out and said to drive to window to order. Well those things happen. We drove ever so slowly towards the window. When I got there... I was offered someone else's order. I nicely tried to explain about the speaker. But the woman at the window was just Curt with me. I only stop at this DD when I go to visit my friend in Yarmouth. But I think I am going to drive OUT OF MY WAY to avoid this one. Not worth the stress of dealing with people who shouldn't work with the public. Let me add we all waited patiently. No horn honking. Nothing like that. Why can't she take a...