I usually love Denny’s, but this was the worst ever! I took my grand daughter and two friends to meet my friend for breakfast. After we were seated we placed our order. About 30 minutes later 4 out of 5 plates were served. My grand daughter had to wait fifteen more minutes before the manger grabbed a plate ( that was sitting on the counter between the cooks and servers) and brought it to our table apologizing for our server making mistake with the order. Just as my grand daughter took a bite of a fry the manager came rushing back over saying it was the wrong plate. My grand daughter placed the half eaten fry back on the plate. We were in such disbelief watching what happened next, the manager handed the same plate (yes, with the half eaten fry ) to the waiter and told him to serve it to another customer in the other room. He did. Meanwhile my grand daughter placed daughter’s plate was delivered to our table. I called the manager over and stated that the situation was totally unacceptable. She blankly asked what? I said we waited for a child’s meal for 15 minutes after everyone else was served, When you did bring her a plate it was the wrong plate so it was taken back and when you took it back you sent it out to another table as it was with a half eaten fry on it. She claimed she had changed plates to a new one. I told her she was a liar we watched exactly what she did. No new plate! She offered a desert to my grand daughter. Wow! Health department hello. I’m sorry that situation makes me wonder if the manager is pulling that what else does she do? I won’t be eating there till they get a...
Read moreI’ll keep this short.
I came in with my family since I had read that the new location is great including the service.
This location fell short for two reasons:
it took awhile to get our food.
there was hair in my pancake.
I tried to be discreet, by quietly letting our server know there was hair in my pancakes, and I showed him. He apologized.
Unfortunately, I was 80% done with my meal before finding the hair, but no one likes pulling hair out of their mouth…especially when it isn’t our own.
He apologized and I said it wasn’t a problem.
I got the bill and my meal was still on there. I was disappointed nothing was done. Still paid full price.
I would have accepted any form a remediation: comp my smoothie, have the manager come by and apologize, give me a voucher to come back in, or take off a few dollars for the inconvenience…anything.
For that reason, I give this location 3 stars. Where so many take a less tactful route, I felt I should be respectful to not ruin the meals of the two tables around us.
The great service broke down when I found hair in my...
Read moreThe nicest Denny's I have ever been at. They have wonderful created a nice homage to the history of Yorba Linda with a couple of large murals and various photos from several city landmarks. I also like the historical photos as they give a sense of what the city used to look like.
Plenty of seating both indoor. I especially like the table style seating at the bar. A nice change from the typical Denny's bar seating. There is also a separate enclosed dining area one could use for a larger gathering. The large covered patio is a nice addition to those wanting to enjoy eating outside.
Service was awesome. Our server Nayeli was very kind and attentive. I observed the cooks in the kitchen working as a team to deligently produce the orders.
Food was delightful. It was presented quite nicely which is a rather nice change from typical diners that seem to throw all the food together.
Overall, I highly recommend visiting this diner. I was told it...
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