Wise Guys Pizzeria — Restaurant in Yorba Linda

Terrible management. Left with cold food. Terrible customer service and management. Went in on Friday with my husband to help our community, found a corner table on the patio, ordered a couple drinks and a pizza and a pizza cookie to go. Finished our drinks, went inside order not ready, ordered 2 more drinks, finished those. Back inside this time to the counter, followed up on order, told order coming out right now. They told us they would find us outside. Another 10 minutes pass, back inside to fo,low up on order, now told they forgot to make the pizza cookie. So, now our done pizza is waiting on their counter. Finally, received our order pizza cold to touch and cookie was hot. Starving, we left. Got in the car they forgot the icecream for the cookie. Inside about 10 people behind the counter, waited my turn, asked for the ice cream, waited another 3 different people asked to help me because I'm waiting, finally asked for a manager 2 gentleman came out, tried using Covid as an excuse. No excuse! Poor service probably due to management training. They did not apologize they had so many people behind the counter not one could check an order before going into the oven, or brought out to a waiting customer, or helped promptly. I was upset, I left with a cold pizza and cookie for my family for dinner. But I had a cup of cold icecream. Save your money for a business who...

We usually get great service, in and out but today pushed the bounds of reason. We arrived after the lunch rush and inside it was just the two of us and 2 people each at 2 other tables and they already had their food. Ordered a sausage sandwich and 2 iced teas. The tea got poured immediately and the the wait for the sausage sandwich. Usually they come out within 5-10 minutes. 25 minutes in I asked about our food to the server who stated " yeah it usually takes 25 minutes". 30 minutes in I went to the register to check and the server ran over, spoke to the cook and the told the cashier he has it and told me 10 more minutes. I asked him, 40 minutes is a long time to make a sandwich but he just shrugged his shoulders.

By now people who came in 10 minutes after us are receiving their food and we're still waiting. Maybe 2 orders of meatballs, 2 salads are quicker that a sausage sandwich but it doesn't seem so. Hmmm, just noticed another table that came in after the other table have also received their food.

Finally, 43 minutes later our food arrived! Hopefully is the same great food we've...

Final edit: it’s only fair to give one more star since we’ve come back weekly after our first experience. My kid loves the pizza and we like the beer selection. It’s certainly a good local spot that serves up pizza to a constant stream of customers.

Original post: Been here for an hour. They had technical difficulties and told us very late that the pizza was delayed. Then they keep saying 3-5 min every 5 min. Nothing but we didn’t know and sorry for the inconvenience. You prepay here so you’re stuck and they don’t offer anything as an apology you just sit and wait for over an hour for your cheese pizza. Never again.

Edit- bumping them to 3 stars bc they did end up making it better with an offer to cover a round of drinks. And the pizza was good once we finally got it. However with 13 people behind the counter, not kidding, it’s shocking it took them 30 min to realize their system wasn’t printing orders and nothing was in the queue to be made with tables full and orders...