Domino's Pizza — Restaurant in Yukon

One star is a very generous rating when it comes to the Yukon, Okla. Dominos store. This Dominos used to be pretty good and when a mistake was made it was corrected in a friendly professional manner. This is no longer the case. I ordered two pizzas from this Dominos and got a pizza that was unacceptable due to the lack of toppings, it was all crust. The other pizza was fine. When I called with my problem I was told my choices were to come back and get another pizza or get coupons mailed to my home. I told the manager it would be better for me to just get the corrected pizza on my next visit and was told they will not do this. I asked why they could not do this, and that they had done it in the past on another order that was incorrect (completely wrong pizza) about six months ago. I then told them who the manager was that made this happen and he told me they will no longer do this under their new management/owners. I then asked to talk with a district/regional manager and was told one would have to call me and that they do not give out the regional managers number so I did so and waited on a call. When I got the call from the district manager I did not even finish explaining the problem before I was hung up on (for no reason I did not curse or raise my voice) so I then proceeded to call their corporate office and let them know what happened and was told I would be contacted about the problem. I was contacted a few days later by the same regional/district manager who hung up on me a few days earlier. Why would dominos have someone who is part of the problem contact you to fix a problem? He left a voice mail for me to call him back but again instructed me to call the dominos store and let the manager know to let him know to call me back because they do not give out the number to the regional manager. I am busy, and cannot make a call and then wait on his call every time it is missed. It seems as if it would make sense to have a company phone that you can give the number out so you can be contacted and provide customer service. It sure seems as if they expect the customer to jump through hoops to make contact with someone when they have a problem. I do not know if these problems are due to the new ownership or not but I believe customer service is as important as the product you sell and at this point this Dominos is not providing either. We were regulars at this store and would probably spend between $80 to $100 a month here which is not much but if they keep this up they will end up like they used to be five years ago, looking for customers. Anyway, I will be sure to spread the word to everyone I know in Yukon about this experience with this Dominos. I am not sure if the Manager Alex still works at this location but she always fixed every concern we ever had at this store. Maybe Dominos should look in to promoting her to a regional/district manager if they do not want to lose customers and want problems handled correctly without a wild goose chase to get someone on the phone. So good luck if you decide to order from here, because you truly never know what you will get due to their inconsistency, just hope it's not bad because customer service in my opinion is non-existent. Good luck, and sorry for the...

my experience with this location has changed quite dramatically. A year ago my review was that this place struggled desperately with their online and delivery services as well as the food being not the best either but they have certainly made a good turn around for the better.

Their drivers are what turn this place from a 4 star to an absolute 5 star. They are very nice and kind even despite the fact when I order from them it's toward the end of their shift. I never feel a need to tip well for anyone as much as I do for the delivery for these drivers and they deserve it.

my only criticism now would be that some of their food items can be a little inconsistent. Some pizzas i have order come drenched in cheese/oil to the point the integrity of the box and/or pizza is...

I get an order from here every once in a while and it is my go to pizza place when I crave pizza. I usually order online, and they deliver my order always in an orderly fashion. The food is always hot and warm with never really needing to be heating unless if I personally want it to be. I have only once had my order mistakenly been messed up but it is perfectly fine as I must say I was not disappointed with there mistake as the mistake they provided was good and didn’t taste that bad. The food is affordable and you are capable of creating an account to get free “emergency pizza” or known as free dominos pizza. If you like pizza, and like a good unique taste and like the chain then go here. Or if you never have had it before experiment and see...