Arby's — Restaurant in Yuma

I arrived just as they were opening, 9:35 am. As soon as I walked in the guy working declares "our computer system is down, it will take 10 minutes or so until the system is up". Shouldn't the manager arrive early to make SURE everything is running? Why even open if the computer is down and you can't orders?!? So I decided to wait then some lady I assume is some sort of manager arrives 5 minutes later, looking disheveled like she just came from the gym, and certainly dressed for it said she will take order on paper . I ordered a JUST sandwich and she says: large or small, and do you want curly fries? I stated that I only asked for the sandwich. She let out a painful sigh, then he looks at the menu on the wall and writes down the combination price, $11 and some change. Again, I stated that I ONLY want the sandwich and the price should be $8 and change. Flustered, she rolls her eyes at me and mumbles incoherently and writes down the correct order. Really? Upset because I want what I asked for? Sorry to trouble you with my business. I pay in cash and she screams out to the kitchen "I need a half pound roast beef"! 5 minutes later she said "here you go" and slides the bag across the counter without a thank you, sorry about the delay, nothing. Then I get home and the sandwich was made with old, dry thick beef. It was unedible. The most pathetic Arby's sandwich and experience I've had. The woman who was working needs some SERIOUS training on dealing with customers.And she should read the dress code that I imagine is in the Arby's employee handbook she was provided. It's sad to think she trains...

Worst Arby’s I have ever been at in 46 years. Temperature inside the restaurant was close to 90 degrees. We asked if they could turn the temp down, but the Employee explained it is set at 85 & they are not allowed to touch it. The wait for our food with one person before us was 40 minutes to get our food. All the while we sat inside this place, sweating. They had only one garbage can in the restaurant, the other two were “out of service”. How garbage cans can be “out of service” is a new one to me. The food itself was bad. The curly fries all burnt & had no potato inside the coating. The sandwiches we ordered were missing basic ingredients like red ranch on the beef and cheddar. My daughter got a chicken slider she couldn’t even eat because it was disgusting. We ordered for dine-in, but everything came in bags. Au Juis for the french dip was leaking thru the bag and nearly fell out as the bag deteriorated.

Avoid this place at all costs. The owners obviously do NOT care about their employees who are working in a 100+ degree kitchen (one of whom was physically handicapped, and in a wheelchair). The owners dont care about their customers as well, based on the conditions inside the dining area. This Arby’s is in Yuma, right off hwy 8 in Arizona. Go...

We came in because the fish sandwiches were highly recommended to us. When we sat down in the dining area to wait for the food, a young woman came out with a mop bucket, and started to mop the dining area. We asked the shift leader behind the counter, if we could take our food outside, so as to not get in the way of the woman mopping. While waiting for our food at the front counter, the woman then started to mop right under our feet. We asked the man behind the counter, if she could wait long enough for us to get our food and we would eat outside. We expressed concern that this was a safety issue as well because someone was going to fall due to the wet floor. The shift leader behind the counter, became upset with our concern and opened the cash register, gave us back our money, said he was refusing our service, and asked us to leave. This reaction was completely uncalled for. We were not confrontational, as see your citizens, and noting that another family in the dining area was also elderly, I felt our concern was legitimate. The managers and the corporate office basically said “tough“. We will not be back to this Arby’s, and we will tell as many people as we can about this very sad incident that didn’t...