Baskin-Robbins — Restaurant in Zion

Went out with my husband and daughter for a Sunday drive for some ice cream. We ordered 2 scoops and a sundae with a scoop of strawberry ice cream and strawberry topping. We were handed the bag and I decided to double check the order before pulling off because this location already has a bad reputation from past visits. There was no strawberry topping on the sundae, just a scoop of ice cream covered with whip cream, so we waited till they came back to the window. When I told them it was missing the topping they said they ran out 2 days ago and forgot to tell me. So I asked the 2 girls at the window why they felt it was ok just to let me drive away without telling me and one of the workers named Julissa said in a unfriendly tone "because you went through the drive thru and I wasn't by the speaker when I found out" and when I asked her to watch her tone she proceeded to raise her voice and one of the other workers had to pull her fighting/arguing away from the window . I will not return to this location unless management, workers and possibly owner changes hands. I refuse to spend my money at a place where the customer is treated as if they are bothering the workers by placing orders. Time to start holding these businesses accountable for poor customer service and unacceptable products in exchange for our hard...

This place really needs to reevaluate if they want to be in business to sell ice cream. I have gone to this place numerous times hoping that the last time I visited was a bad day for them. Each opportunity I give them to prove me right, I’m proven wrong. 6 of my last 8 visits to this place have been empty handed or compromised from what I initially wanted before driving up. They never have more than 10 flavors to choose from out of there supposedly 31. The toppings are scarce when you ask for them ( unless you want sprinkles, but who eats those nasty things?). The waffle in the waffle bowl is stale usually. I ordered vanilla ice cream because they didn’t have any Pralines and Cream. Not only is the waffle tasteless almost but the strawberry toppings are disgusting! I believe these are also old. They look like ghosts! I don’t want dead or ashy strawberries! I don’t typically write reviews but I’ve tried too many times with this place and I just spent the last $5 theyll ever...

This place is terrible. I came to pick up an ice cream cake for a special occasion, a welcome home. They only have service through the drive-through even though the ice cream cake freezer looks fully stocked. I told them that I did not want cake with Oreos in it (person the cake is for does not like Oreos) I had to go through the drive-through window and they tried to describe to me the cakes and they kept on bringing cakes and the cakes all with Oreos in them because they could not read what was written on the boxes. The two girls working there gave me lots of attitude. So sorry that it was so hard for you to help me buy a cake it sure would’ve been nice if I could’ve gone inside the store to see what you had and picked it out for myself but you won’t let customers in your store I looked at my receipt to see if there was a number to call to see if they could’ve helped me before I posted this negative review but the receipt was so poorly printed I can’t even read...