Museo del Chocolate Havanna — Attraction in Municipio de San Carlos de Bariloche

There is no set schedule for tours. They go whenever enough people accumulate. You can get a coffee in the cafe while you wait for the beginning of the tour. It costs 400 pesos and is ONLY in Spanish.

I had a negative experience here. I arrived at 4pm. Woman A told me the tour would be at 4:30, so I went to the cafe to get a coffee and a budin. About 10-12 minutes later, woman B (blonde woman with curly hair and glasses) approached me and told me "let me know whenever you're ready, and we can begin the tour." Since I had just got my coffee, I told her "okay how about in 10 minutes or so?!" She made it seem like I was the only one for the tour and that I could just let her know when I was ready. I was expecting to have 30 minutes, like woman A said. About 5 minutes later, woman B came up to me in a panic and said "Hurry up, I'm about to start the tour now." She was rude and impatient.

So I quickly rushed to join the tour, figuring I would pay for the coffee at the end since this woman was in such a panic. I went to where the tour begins at 4:23. Woman A told me to wait because the tour won't start until 4:30. I said that woman B rushed me because the tour is starting "NOW," and that I couldn't even finish my coffee. Then woman B came into the room and was upset that I hadn't paid yet for the coffee. I told her I would pay after because she was in such a panic, I didn't want to make the tour start late. So then I had to rush back and pay and then rush back to join the tour again.

Ultimately the tour started at 4:30, just as woman A said. Yet woman B made the experience completely unenjoyable. She was rude, and rushed me for 15 minutes, I couldn't finish my coffee or relax, and in the end, the tour really started at 4:30. Woman B spoke so fast that I could hardly follow along (Spanish is my 2nd language). Also, half of the tour consists of watching a video on a tiny screen with terrible sound, and only words on the screen. You can barely read it.

Don't...

Subject: Feedback on the visit to the Chocolate Museum

Hello,

We visited the Chocolate Museum in Bariloche today and were expecting a unique experience. Unfortunately, we were disappointed. The tour was crowded and frontal, without viewing the production process, and the tastings amounted to only a cup of cocoa.

Given the high price (4,000 pesos per person), we felt that we did not receive sufficient value. Perhaps it would be worth making the tours more experiential, for example through workshops and practical experience.

Thank you for your consideration, Meir and michal...

Very interesting tour in their museum, the cost was 400 pesos for adult. During the tour they explained the chocolate making process as well as their history of the company. You can watch from the windows the layout of the places they make the chocolate, but the tour is not actually in the factory. The guide was very good and knowledgeable. We tasted their hot chocolate which was a nice touch. You can go to their cafeteria area after the tour is ending and you also get discount on items that are not on special...