Whilst Sunnybrae were great to deal with leading up to my wedding with them, on the day off and the day after... it turned my experience with them sour.
Our event coordinator was lovely and professional. She did apologise multiple times to me about some of the add on costs which should have sent my red flags up to start with. She said that even though they were expensive it was worth it and so I went along and the bill soon racked up. No problems, I chose to add those costs on and the vison of what my wedding was going to look like made me really excited.
The day of the wedding... My mum and dad came to drop some things off like the guest book, wishing well and other various special decorations. They were met with rude staff saying things like "you are not allowed to be here yet, what are you doing here, put those things here and then you'll have to get out so our staff can finish their job... they were then made to feel like they shouldn't be there and they were an inconvenience. The tables were set wrong, some of my name cards (well most of them) for the tables were wrong, so I had people sitting next to people that were not supposed to, their DJ that they recommended got our first dance song wrong and constantly denied song requests to my guests saying to them "I'm the DJ, I'll play what I want.." - he also MC'd the night and cracked jokes which were borderline rude. The lack of laughter should have made him stop but he didn't. I had paid for supplier meals for all my suppliers and 2 of them didn't get them because they were put in another room and weren't told they had been served and so their meals were taken away... UNEATEN and when I confronted the catering staff and my coordinator about it on the night and my coordinator it was Too bad... too sad... and so my poor suppliers went hungry and they wouldn't give me a refund either, during my ceremony on the grounds there was no refreshments offered to the bridal party after the ceremony as promised by my coordinator and the bridal suite we were ushered into before we entered reception was dirty, stank like cigarettes and there was no food bought out like promised. I asked where that was and was told it was coming... and it never came.
I really struggled within myself as to whether I should write this review as what's done is done but my partner and family convinced me that I should at least warn other brides to not be complacent and be glamoured by their false promises. Read your contract carefully and take home all your belongings at the end of the night (as some of mine went missing). If the staff are rude to you, then pull them up on it and get...
Read moreThe entire team at Sunnybrae delivered our dream wedding!
Mallory, our wedding coordinator is made for this role - she is a superstar to say the least. Her attention to detail was beyond measure and she made the entire process as stress free as possible. She made sure i didn’t have to think about a thing on the day and always made sure we were well looked after! Her excited for our special day was genuine & we cant thank her enough for her months of dedication. You hold such a special place in our hearts!
Emma, you were like a piece to our puzzle! You made sure i didn’t have to think about the nitty gritty details and made my visions complete. Thank you for all your hard work & patience!
Jimmy, you helped in more ways than one! The venue was absolutely stunning, the food & service was impeccable; what you have going is something truly special. Thank you for everything - it is your hard work & commitment that makes Sunnybrae Estate the best in the business!
To Amanda, Mariyah, the Chefs, set team, FOH, BOH & bar staff - thank you for all your help in the lead up & on the night - there was not a detail missed and nothing that the team could have done to have made our day better! Your professionalism and kindness does not go unnoticed.
Much love, Mr...
Read moreWe had the wedding of our dreams with our ceremony at "The Landing" and reception at "The Coach House". Mariyah was an absolute gem. We had a couple of meetings in person to talk through the different options and then do all our selections. Every discussion was clear, and she'd follow up any questions with prompt email replies. She provided an excellent spreadsheet that helped cover everything from run sheets, floor plans, guest lists, seating plans, menu, suppliers and decor. This was so helpful to us when it came to doing our seating chart, organising times with our DJ/MC and photographers, and doing our bonbonnieres. Our 2 year old son has a food allergy of egg, milk and soy, and Mariyah went the extra step to personally work with the chefs at Sunnybrae to find a suitable alternative for our son's meal, and we a truly so grateful that she went above and beyond to the extent of custom ordering a different type of chicken nuggets that he was able to eat on the day. We can't thank Mariyah enough for making the whole process seamless and stress free, we are so grateful for having you as our wedding coordinator and will be forever thankful for your personal touches that made the day even...
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