Westfield Whitford City — Attraction in Hillarys

Title: Unfortunate Experience at the Food Court: Safety and Noise Concerns

Review:

My recent visit to the food court left me disappointed and concerned due to several issues that I encountered. First and foremost, there was a constant and annoying sound blasting across the food court, which significantly affected the overall dining experience. Moreover, what made matters worse was the lack of proper personal protective equipment (PPE) being used by the operator, who repeatedly put his head in harm's way.

Let's delve into these concerns and discuss reasonable reasons for such unfortunate circumstances.

Disturbing Noise: The relentless and bothersome sound that reverberated throughout the food court was incredibly frustrating. It not only disrupted conversations but also made it difficult to enjoy a peaceful meal. Although the exact cause of the noise was not apparent, it would have been beneficial if the management had taken appropriate measures to investigate and resolve this issue promptly.

Lack of Proper PPE: Equally concerning was the operator's disregard for personal safety. It was disheartening to witness them repeatedly putting their head in harm's way without utilizing adequate personal protective equipment. Whether it was due to negligence or lack of awareness, this situation raised valid concerns about the operator's safety and the potential risks involved.

Reasonable Reasons: While the aforementioned issues are undoubtedly problematic, it's essential to consider potential reasons behind them:

Technical Malfunction: The persistent noise could be a result of an unforeseen technical malfunction. It is possible that the management was unaware of the issue or faced difficulties in resolving it promptly. In such cases, it would be reasonable to expect a formal apology from the establishment along with an assurance that steps will be taken to rectify the situation.

Training and Oversight: The operator's failure to use proper PPE may be attributed to a lack of training or oversight. Perhaps they were not adequately educated on safety protocols or were unaware of the risks involved. It would be reasonable to expect the management to address this issue by providing additional training and enforcing strict safety measures to prevent future incidents.

In conclusion, my experience at the food court was marred by a persistent, irritating noise and the operator's disregard for personal safety. While these concerns are certainly valid, it is essential to consider potential reasons behind them, such as technical malfunctions or inadequate training. Nevertheless, it is crucial for the management to address these issues promptly, offer apologies, and take appropriate measures to ensure a safe and pleasant environment for...

This was my favourite shopping centre from my teenage years and I've been coming here since the 80's. The way it has evolved has been interesting to watch and it certainly has benefited from the changes. Having said that, I can't help but feel that there could be so much more done to enhance the place.

Since covid it seems to have lost its spark and after the harder times the food court feels almost defunct. This part really needs some life breathed back into it to get back some of its former glory. Whitfords should have a look at how other centres have enhanced their food courts and get on with it. It feels like they've just put their energy into the restaurants outside.

The shopping centre does have a good variety of stores and a reasonable amount of parking available (Christmas can be a bit painful however). Overall it's reasonably clean and presentable although the toilets could really use some extra attention.

Overall it's a pretty good retail experience and for a customer that has been coming here for 40+ years I think that...

EDIT: after reply from centre management below. Please take ALL my feedback into account, it's written in a way that you can action it and hopefully turn the shopping centre around. I look forward to visiting again in a few weeks, and will update my review.

Wow, this shopping centre has changed recently, and not for the better! Many stores have closed, and one of the anchor retailers, Target, has now become a Kmart. The feeling amongst retailers isn't great, and the pop-up shops are all kind of the same thing. Stores close their doors well before the advertised time, especially on weekends, so if you're making a special trip in make sure you factor that in! Centre management should really take a look at this, and contact the retailers as it is uninviting for customers in the centre. The outdoor food court however is fantastic. At night there are festoon lights, there is casual outdoor dining and the vibe of people there...