JB Hi-Fi Hoppers Crossing — Attraction in Melbourne

I have been a JB Hi-Fi customer for a number of years and visit this store often (approximately once every couple months) but it was mostly for click & collect or an ad-hoc purchase that is not to do with a mobile phone! I recently (3rd September) visited the JB Hi-Fi Hoppers Crossing stores to purchase a phone and had done homework, thus narrowing down my interest to two handset models. To my frustration and disappointment, not one staff member bothered to ask if I wanted some assistance or had any courtesy to say just a hello and suggest they will be able to help me in few minutes. I understand the difference between "being busy" and "show disinterest or apathy" i.e, if the store was packed & each JB employee were already helping multiple or atleast one customer. Sadly, that was not to be. It was quite the contrary, the store was neither full nor empty, there were about 4-5 JB staff near Phones section and putting up a show of teamwork by combining in 2's & 3's to assist 2 customers. While there was a steady stream of "browsing only" customers, it was not hard to notice 3-4 customers were waiting promptly hoping the JB staff shall realise they need not double & triple team any more and instead speak with customers who were waiting. After waiting for little.over 20 minutes, I had enough and chose to walk away.. Disappointed to see JB Hi-Fi starting to offer "Just another retail store shopping...

Extremely rude, ignorant and racist The worst customer service possible. Went to return a phone I bought a week before because of it was faulty. I was told that I couldn’t return it because I would’ve signed a paper work at the time of purchase saying that I wouldn’t be able to return it. The only problem was that I hadn’t signed anything, and I was never even told about this the paper before I bought the phone.

When I asked her to produce the paper That I had allegedly signed she couldn’t and I asked for the manger and when manger came over and I asked Him to produce the paper that I allegedly signed and he couldn’t either. At this point because they had sold me a faulty and couldn’t produce evidence of the paper work, they got angry and threatened to kick me out of the store because I had caught them in a lie.

They Did not inform me of my consumer right under the law and did not accept a refund for a faulty phone, which is illegal under The Australian Consumer Laws.

I have filled a report with the ACCC and I will never make the mistake of ever shopping at this JB HI FI again. Extremely rude staff and...

I came into store to buy a laptop for my daughter, but unfortunately forgot the card I needed in the car. I tried transferring but it wasn’t working. I then asked for a specific staff member (bald, south asian guy. Assuming name is Vish) to keep the laptop on the side as I’d be back in half an hour. He said very arrogantly, “We can’t do that.” We didn’t mind it much, understood, and went to check our car. As we were leaving, he shouted “Hope you come back soon!” in a mocking tone. We returned back in 10 minutes after checking the car and when we went in, we heard the guy that was serving us speak in Hindi to another staff member. Speaking about us, saying we “couldn’t afford it” and just really disrespectful remarks about my daughter and I. Mind you, we speak and understand Hindi. If you want to gossip about somebody, make sure to check if they speak the same language. We left WITH the laptop. Paid full price with the extra guarantee. Getting paid to gossip than to actually do your job. Absolutely disgusting. The lady that served us later was super sweet. Please check...