We had a great experience dealing with Sydney Heaters. Kegan and Renee assisted us with sourcing a less common wood stove in a specific enamel finished colour. They also fast tracked a colour sample up from Melbourne for us to inspect. They kept us up to date with their online messaging system after we accepted the quote and paid the deposit.
The stove was delivered and placed by Peter and his Team. The delivery was perfect with no damage to a custom hearth we had build with hand glazed tiles. Thanks Kelly for the calls and updates throughout the process and then getting the flue installed as soon as possible, working around...
Read moreSydney Heaters provided a great experience, from our initial sales enquiry through to site assessment, removal of the old heater (to enable hearth re-tiling), and eventual installation. The process was friendly, professional and seamless across all staff involved. The showroom is covid-safe, with a good range of heaters on display. Everything promised was done, communications kept us informed, and tradesmen turned up on time, every time. The installation was professionally done and the heater looks great and works great. I highly recommend this business, and appreciate why Sydney Heaters has received several awards in...
Read moreDisgusting customer service! Was charged $40 freight for them to use Fastway couriers to deliver a small item across town (Sydney metro) on a Blue Label which costs approximately $13. When questioned about this cost - tried to justify it as an additional "administration fee". Gouging customers on freight. Complete refusal to admit this when questioned. Making money off freight is not the way to do business. Customers...
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