Bordertown Vineyards & Estate Winery — Attraction in Area A (Osoyoos Lake)

Edit: I was contacted by the owner, who graciously apologized for my poor experience and assured me that improvements will be made, such as getting rid of the tip jar. It's a start.

I can only assume that the previous reviewers wrote their review on the wrong winery by mistake. The place is new and clean when you walk in... and that's where the pleasant experience stops.

The proprietor who greeted us... actually, she didn't. She stood there staring at us as though we had just walked into her kitchen while she was having breakfast. She was wishing us away with her eyes.

I had to ask to try the wines. Unbelievable. This is a plum location at an intersection of two highways at the epicentre of BC wine country, and the proprietor treats us as though we're an inconvenience.

What did she tell us about the wines? Nothing. Not one word. What an awkward experience. I just stood there sipping wines while being stared at.

The rosé was decent. The reds are not. That is as much as I care to say about their products. I actually bought the rosé. Out of pity, perhaps? She at least had the decency to thank me for my purchase.

The final insult: The credit card machine asks for a tip, as does a jar on the counter. Give me a break. I wouldn't tip at the finest wineries available to humanity. Where do you find the nerve to ask for a tip for this kind of service?

Don't expect this winery to be...

Their cider is fantastic, the service was fantastic, great location, absolutely 10/10 on everything else. But I cannot unfortunately give them any starts (but 1 is the minimum).

I bought a flat of ciders last week from their tasting room in Osoyoos - and discovered that this batch has been affected with both grit & a waxy substance in it. While it doesn't seem to have affected the cider taste (which is very nice) - nor did I ask or want nay compensation - their lack of acknowledgement to my alerting them of this issue is very concerning - considering it's a health issue. It's imperative that food processors take it seriously when informed of a problem with their goods - and they haven't responded at all. I don't actually know what I'm finding in these, and whether it's actually safe to consume.

That's a problem for a business that should be putting customer safety first - and the reason for this low...

We spend a lot of time in Osoyoos every year and visit alot of wineries and spend time at our favorites. My wife and family friend would never go back to Bordertown, the service was very uninformative and told them to read the pamphlete instead of having a conversation with them. They weren't greated by the staff at the tasting bar, woman was very short with them and didn't explain the wines at all. A couple came in as my wife and friend were doing a tasting and heard the conversation and experience they were having and decided to leave with out sampling. After talking to them in the parking lot the wife and husband were turned off by my wife's experience and didn't go back in. This was the second attempt at doing a tasting at Bordertown and unfortunately both experience were disappointing yet completely different. I hope that the staffing there improves for the...