Professor's Lake Recreation Centre — Attraction in Brampton

The new booking system sucks, please have your website updated and train your staff to provide consistent information. I called to make a reservation for kayak rental for 2 people for Saturday afternoon and was told they no longer accept phone booking so I was like okay I’ll be in the area Friday afternoon so I can stop by to make reservations in person. Then when I got there around 6pm on Friday, they told me no we can’t do reservations now you can call us tomorrow Saturday morning and we can put down your name. Then I called them again on Saturday morning and was told the same thing, no phone bookings since people didn’t show up before and advised it’s best to book in person on the day of. Now I’m wondering by the time I get there what if there’s no more slots available since Saturday in summer is always busy and booked up. The staffs I talked to were all really nice but seems like none of them had the same information. The reservations system needs improvement, can you just allow people book online and charge us in advance plus a non refundable cancellation within 24 hours? It’s that easy! Ughh it’s a nice place with great pricing, perhaps only works for people live close...

Kayaking is operated by teenage kids who are there to sunbath and hang out. They are unprofessional. Gave me a safety vest 3 sizes too large just because it was already out. So it was up my face and ears the entire time. My kayak was not prep properly, it was tilted the whole time. I kept circling and twisting in the lake, had to work extra hard to go forward. They focused on helping the families and older couples. They didn't really teach me anything, "just paddle" they said. "It's harder than it looks. You're doing good for a beginner." After circling for half an hour, I was so frustrated. Considered jumping off, abandon ship and swim to shore. One kid noticed that I was just sitting in the middle of the lake, came to see what happened, he then realized the lever thingy was not set properly. After he fixed it, I only had to use 1/3 of the effort. But I have already wasted half hour twisting left and right. They offered no apologies for not getting me proper equipment. Similar thing happened the second class. Management did not reply my complaint. Total...

Today,me and my friend brought tickets for water park slot timing was 6-7pm we just started and my friend was going fast he fell and he knows swimming he was making his way back on the track but within 3 seconds life guard said you cannot go forward you can go back didn’t even give him a chance to start again we spent our money for nothing when we ask for refund or give any other activity ticket the supervisor ZAIN was saying they can’t do anything just making excuses if he can’t do anything why he is the supervisor it’s just a simple thing to understand we didn’t even started game if you are not letting us to go forward give us any other activity pass what’s so hard and when we’re buying tickets the receptionist didn’t give full information she should have told all these things she just said tickets are non refundable. I have visited this location many times but this time it was horrible customer service and rude behaviour don’t even know how to handle situation they wasted our holiday and our time...