These guys are crooks. Stay away.

I had been looking forward to booking ski lessons here for my 3-year-old and myself for weeks (as a single parent in the neighborhood), waiting for the perfect snow day. When it finally came we booked the day before, as they recommended to us earlier in the week. After dropping a whopping $250 for a one-hour private lesson with rentals for a ski lesson, they did not send any information on what time to arrive, what to expect, where to park, where to put belongings etc. etc. No information.

It was challenging enough to get my 3-year-old ready to go with snow gear and we still managed to arrive 10 minutes early to the lesson, but the parking lot was full. We parked right outside the doors to get checked in quickly and see what the next steps would be. There was no guidance and no one there to help us walk through our first rental as first-time visitors. (Given the price one would think there would be at least some personal guidance)

It was clear given our limited time we needed to reschedule the appointment. Halfway through check-in with our ski boots on, bags in hand still needing storage, car out front still needing to be moved, and toddler needing to use the bathroom, I asked the service desk if we should just push through and extend the lesson, or reschedule.

Neither were options and the kid behind the desk was adamant to uphold policy without regard for our unique position. Instead, he decided it was best to keep our $250 without rendering service or providing any contact for management. It was incredibly disrespectful.

I voiced my discontent and asked to speak to someone else. After waiting for 15 minutes, still with our ski boots on, a girl arrived just to confirm they were in fact, taking our money without rendering services but then provided email contacts at my insistence.

I said thank you and apologized if my tone came off as harsh; providing contacts for upper management is a resolution I can live with for stealing $250 from us without a lesson, refund, or rebooking. We escalated the matter to the general manager and instead of being met with counsel, mediation, or any sense of understanding, he instead accused me of harassment via email. No follow-up phone call. No sit-down coffee talk to discuss.

Since when did asking to speak to a manager for terrible service become harassment? Who thinks it's okay to take $250 without rendering services? As a plumber, and a service provider myself, I really find it distasteful and disgraceful.

Not communicating and educating a first-time skier for a private lesson for his child, taking money, not rendering service, and then disrespectfully refusing to provide contact for support and management, while expecting a customer to walk away without a solution is just unbelievable.

I offered the general manager an olive branch to sit down and discuss the experience and instead have been met with silence. Two months have passed with no reply. The lack of accountability is astounding. They have lost a long-term generational customer. Disgraceful.