Gallery 1 Furniture Centre — Attraction in Dartmouth

BUYER BEWARE. It’s a shame to have to leave this review. I was building a new home and needed to furnish it. The build complete date was only an estimate which I communicated clearly to James the owner.

The agreement was that they would hold the order until I had a definitive date because I didn’t want the furniture sitting indefinitely in a warehouse getting dirty, damaged or lost.

I paid a 40% deposit against an order of $30,000 and of course didn’t hear from them again.

Circumstances for the build changed and I needed to cancel the order. I called for two months, leaving messages without getting any calls back. It wasn’t until I escalated to my interior designer that he called me back.

He informed me that he had ordered it all without confirming with me first. He says I need to pay a 40% restocking fee.

I reminded him of our agreement and he had no real business justification for doing so. I offered a compromise of 20% restocking which he declined. He then proceeded to ignore me again.

This is not a business or owner that I recommend doing business with. I am filing a formal complaint against him personally and...

I wish I could give a better review, but unfortunately, our experience with Gallery One Furniture has been extremely frustrating. We purchased a three-seat sofa and a matching chair from them and later decided to order a second matching chair to complete our set.

When I called in July to ask about the delivery time, I was told it would arrive in October. However, when I went in person to make the payment, the contract stated November 1st, with the explanation that this was “to be on the safe side.”

By mid-November, after hearing nothing from them, we followed up—only to be told that the chair wouldn’t arrive until January! Now, as I write this review on March 13th, we still have not received the chair or even an update on its status.

To make matters worse, the sofa we purchased in July already looks like it has been used for ten years, despite being brand new. The quality is highly disappointing.

This experience has been a complete letdown—both in terms of customer service and product quality. I would not recommend Gallery One Furniture to anyone looking for reliable service or...

They scheduled a delivery date with us, told us one date over the phone but actually scheduled a date one week later. We spent the day waiting for the delivery and it never showed. We called the store at noon to see if they could give us an estimated time that we should expect the furniture and that is when we discovered the error. We were told someone would call us back but after 5 hours of not hearing back from the manager, we called the store again. James Ramia (manager) told us that he had the note on his desk but was too busy in meetings so he didn't get a chance to call. This company has lost any future business with us. They do not care about customer service and don't take accountability for their mistakes. This situation would have never escalated if the manager had called us back in a timely fashion. Do not recommend to spend your hard earned dollars here. Buyer beware.

Busjness owned by Ramia brothers so it appears that manager is related to owners. Do not expect problems to...