I came down from Timmins for a doctors appointment and decided to spend a couple of hours at the KUPP. As a normal mom, plus traveling and scheduling everything. I did my research before going. Seen the prices online and the menu. Our intention was to go there play for a few hours and have lunch. Since we were a big crowd of 7, (4adults and 3kids 10m,3&6) we wanted to buy a pizza. Now that we pay for our entry (which I think they over charged us) didn’t give us our receipt and when we did ask for it the employee mentioned that she can’t go back to retrieve it. Kids are having fun now and playing. We were about to order our pizza for lunch. We get to the counter to order, noticed that on Monday and Tuesday they won’t be serving pizza until after 3pm. We explain to them that they didn’t advertise it on their socials that they should still honour it or at least let us order a pizza to bring in. Then she mentioned the no outside food or drinks rule. After we ordered for 4hotdogs and three drinks that was more than the pizza itself. They didn’t have any CASH! Um hello you have claw machine, massage chair, car rides and candy machines. Machines that need loonies and toonies for and they had no change. Near the end of our visit that’s when my mom noticed some parents brought in Starbucks coffee. As we were leaving we even brought that up to the staff. All they could do to answer shrug their shoulders up and do the I don’t know face 🤷‍♂️. That was my first ever experience there… and it might be my last… For the amount that we spent there. I could have went to science north instead. 2 stars for overall experience 5 stars for cleanliness