Tim Hortons — Restaurant in Greater Sudbury

The older lady in the drive thru is always kind and amazing at her job but unfortunately today she was not around… they didn’t give me one of my farmers wraps which happens so I went inside to get it. They told me I would have to pay for another wrap and I was in no mood to fight so I did. I just wanted my food and to leave. The lady at the cash was being very rude to her coworker which I did not appreciate. She wouldn’t even call him by his name kept saying “hey you do this” that didn’t sit right with me and you could tell he felt uncomfortable around her. So I payed for another wrap and went back to waiting. 5 mins later they come back to me and tell me they don’t have the ingredients to make my wrap… I keep it nice and ask for a refund they go get the manager and the mean cash lady was laughing to the manager saying “who needs a refund for a 4$ wrap” well actually I do since I paid for it twice… the manager tried to convince me to get anything else even offered to put bacon and wedges into a wrap since they no longer had any sausage or hashbrown. I politely declined and asked again for a refund. One eye roll later and I finally got my refund. But of course once I was done with that fiasco I was down a wrap, down 20-30 minutes of my time and the food I did have by that time was cold. We’ll never come again…sad because I came thru the drive thru at least 2-3 times a week and always had a wonderful experience. But now knowing how the workers are at the counter they will be losing me as a customer. Save yourself the time, money and frustration and...

Sorry for the long post: I’d like to start by saying a few workers there have excellent customer service with that being said. My 2 star review is for the following reasons: They’re constantly running out of stuff, most recently medium cups, when asked if I can get a large for the price of a medium I was told no, even though it’s obviously not my fault they ran out and it shouldn’t cost me for their negligence. Second reason is because almost every time I go in the afternoon they have a line up. Understandable, however having 20 customers waiting on coffees you probably should help make the coffees not go wipe down the tables that are already clean cause everyone is still waiting for the their damn coffee. Trying to charge me more for my order because they ran out of cups was my breaking point. I’m a loyal customer that spends roughly 500-600$ a month at Tim’s. By not giving me a large for the price of a medium I have decided to give another Tim Hortons my business for the...

I've been going to this time for years now. This one time I had a mess up. I went to put $98 on a Tim's card but for some reason it didn't work. I went back the next day and they fixed it for me. Everytime something was messed up they gave me a free coffee plus they redo the order for you. The drive thru is pretty fast most of the time but sometimes the line is pretty long. But that's not the workers fault. The place is just popular. So, to give a bad rating cuz of that is just ridiculous! People are getting to spoiled these days. It's like if you don't roll out the red carpet people don't give 5 stars. Even if the place deserves a higher rating. Does it have good coffee? YES. Does it allow you to pay whichever way you want? YES. Is it wheelchair accessible? YES. Is there a drive thru? YES. Price is right? YES. So, what else do you want? You want me to drink it for you aswell? Jeez people. Give...