7 Star Dumpling House (New Sudbury) — Restaurant in Greater Sudbury

This is a sum of many experiences. If I was reviewing this restaurant a couple years ago, I would be giving it a 5/5. I remember this restaurant having a 4.9/5 average a couple years ago. We will not be visiting here again. Mistakes happen, but three is my limit. Especially when management doesn't seem to want to take ownership of their mistakes.

Our last couple orders have not been good. One order, we had to go back the next day to collect our missing items. The other, half the food was bland, nothing like it had been in the past. There was something odd about the dumplings, I didn't enjoy them this time. We were also missing condiments, like soy and plum sauce (and dipping sauce for the dumplings).

We had one other very bad experience nearly a year ago. I called the restaurant ahead of time to ask if they would accommodate a special request. They confirmed it would not be a problem at all (we even stopped in to speak to them, they confirmed again it would not be an issue). When we arrived for dinner, they refused to accommodate the request. I reminded them that I had called ahead and stopped in, but they still would not accommodate. We told them we would pay for our drinks and leave. Then they changed their minds. We left anyhow, the experience had ruined the mood. The least they could have done was cover our drinks.

When I picked up my last order, there was an angry person there waiting for their order because it had been given away to someone else. After receiving their order they asked if there would be compensation for the long wait and error. The staff said no (as per the manager). The customer should have gotten something. Mistakes happen, but the customer should be compensated for their time and poor experience (it was a large, 2 bag order).

ALL of the serving staff has been extremely polite and helpful. The 2/5 for service is due to the poor decisions of the manager/owner.

The problems I see stem from poor management. They need an experienced restaurant manager, one who will spend their time out of the kitchen and make...

Horrible. Ordered a variety of dishes to share. The chicken balls arrived and only the chicken balls, then 10 min later the egg roll arrived, then 5 min after that the lemon chicken arrived and so on. You want all of your food together to eat while it's hot, not have it waiting getting cold. They should put more than a single dish on the robot and utilize the wait staff to help bring it out together. The portions are small for the price and mediocre at best. The wait staff is unattentive and don't check in to see how your meal is or if you need a refill. The pan fried bean sprouts were too spicy to eat but when we asked why so spicy the waiter asked if we had requested them spicy (we had not) and didn't care that we each only had one bite and left them. When the bill came they still charged us for them even when we told them yet again that they were too spicy and not how we had ordered. They didn't care. For $90 of mediocre Chinese food it was not a pleasant meal. Save your money and try somewhere else. It will be more reasonable and...

If I could give 0 stars I would. I ordered consume soup, beef dumpling, bbq pork buns (but didn’t eat any) and steamed rice, and had an allergic reaction to one of the dishes (I have a fish allergy but didn’t order anything that could’ve been made with seafood product). After the reaction started I asked the waitress if anything had seafood in it, or maybe some kind of cross contamination, and instead of her going and asking the cook, she took and good 5 minutes to continuously tell me there was no seafood, while I was actively having an allergic reaction. The staff then spent probably 15 minutes of back and forth, calling a manager, and wasting time doing nothing. Eventually I was only offered a 15% discount, and I only had half the bowl of soup, one dumpling, and a spoonful of rice. If you have any sort of allergies, don’t go here, as they clearly don’t know what goes into their dishes and/or have poor kitchen cleanliness leading to cross contamination of...