The Cosmetics Company Store — Attraction in Halton Hills

I wish to recount a recent experience at the store, particularly regarding an employee named Shimran, who I understand is a manager. Early this morning, I visited the store to browse and explore potential purchases, noticing a 50% discount deal for a total purchase of $125.

As I considered my options, I found an eyeshadow palette that didn't quite reach the $125 threshold. When I inquired about waterproof mascara, Shimran informed me they didn't have it. However, upon finding one, I asked about its price. She mentioned it was a final sale, clarifying that not all items have the same policy.

I proceeded to purchase the eyeshadow and mascara. While at the counter, I spotted a perfume I liked and contemplated adding it to avail the 50% discount. Unfortunately, Shimran conveyed that this wasn't possible since the two items were already paid for, and the mascara was on final sale. Though disheartened, I left for work and decided to revisit the issue during my break.

Upon returning, I calmly spoke with Shimran, who identified herself as a manager. She mentioned she couldn't do anything about it because one item was on final sale. Accepting her response, I later realized I could resolve the situation by returning the non-final sale items and repurchasing them to qualify for the discount.

When I proposed this, Shimran insisted that she couldn't do anything because it was on final sale, and the other manager echoed that everything was on final sale. This contradicted her previous statement and created confusion. Unhappy with her handling of the situation, I requested to speak with another manager. I believe I have the right to express my concerns as a customer, and it was disappointing to encounter unprofessionalism during this interaction.

Shimran's handling of the situation left much to be desired. She treated me rudely and made unwarranted accusations regarding my familiarity with the store's rules. As a customer, I believe I have the right to inquire about items without being obligated to know all the final sales and rules within the store. Today, I made purchases within a brief timeframe and calmly inquired about the possibility of applying a discount, a reasonable request that unfortunately went unfulfilled.

Expressing my discomfort with Shimran's approach, I respectfully requested not to engage further with her due to her lack of calm and proper communication. Despite her mention of two years of experience, information I did not seek, I simply wished to explore if my request could be accommodated without unnecessary complexity. I tried to approach the situation in a professional and composed manner, but regrettably, Shimran did not reciprocate with the same level of professionalism. Her communication with customers leaves much room for improvement, as her behavior was deemed rude.

I extend appreciation to the other manager for addressing the situation appropriately. However, it would have been beneficial if they acknowledged their role in the issue and actively worked towards a more collaborative resolution. Instead, the situation was presented in a one-sided manner, placing the responsibility on me, the customer, to adjust. While I accept and understand their solution, I express hope that such scenarios can be handled more amicably in the future. This feedback is intended to contribute to the enhancement of customer service for subsequent...

I came in for the 6 for 60 sale and the employees where very rude to me lack mannerisms and racially profiled me and threatened to call security when I came to but foundation before close for my sick mother and myself . I was incorrectly matched with the incorrect foundation color the day prior and when going to correct it I was told that it’s final sale because I called to correct the situation but saying I will just buy a new foundation color the employee got high rate with me threatening me and to be honest profiled me and told there main manager that I was banned from the mall but when calling Toronto Premium Outlets higher ups they are aware I’m not banned from the mall and they are aware the fellow employee I’m not band from the mall the Manger said I am welcome at anytime and Ester Lauder costumer service and Ester Lauder headquarters is fully aware and corrected the situation !!!! When speaking with costumer services as well with Too Faced they where very kind and Too Faced said you should be free to shop at the store with any hassle. I spoke to the store manager of the store by the name of Annie she was lovely and said I’m welcome to shop there anytime as long as I’m not banned. As of last week speaking to Toronto Premium Outlet I was never banned . My advice if you are going to this store shade match before you go don’t ask the employees for advice get what you need and leave the store it’s a shame because I came to this store based on Glamzilla recommendations as I have gone to one of her beauty classes in the past and she is the kindest makeup guru I look up too. I am thankful for the Warehouses sales that are by the cosmetics company that come around because the employees and staff know me by name and say I’m a pleasant person. I hope I’m the near future that me and other woman of color do not have this experience as I told Ester Lauder that i believe that everyone deserves second chances so hopefully I go back into store I will not have that experience again……I hope that you...

We asked for prices of EL repair essence and got the answer “out of stock”. They refused to confirm the stock even though I saw one sample on shelf. Then after five minutes, another customer asked the same question. The same sales rep gladly check the in-store availability and sold three bottles for them. I was curious and said:”I asked you five minutes ago, why ...” I didn’t finish my sentence because the sales rep interrupted me rudely and told me they just found three bottles. No explanations or apologies, unbelievable customer service as usual. I am not sure why they treat customers unequally at first glance. All customer asked kindly, behaved appropriately and did not bother them with too many questions. How can they have different attitudes and decide which customer can purchase their goods? Possibility 1: sales reps would like to serve a couple rather than two females Possibility 2: sales reps have a “selling priority” and Asians are at the bottom of the priority list Possibility 3: sales reps judge customer by their appearances/outfits and decide which customers can make purchases in store Reasons are unknown but my experience is the fact. I really cannot see any reasons of shopping in this store since 2013. They did not carry lots of brands a few years ago. Products selections are getting better now, but compromising their customer services. And today I know, they can even choose customers to sell things and reserve products for preferred races. The thing happened around 4pm on March 18, 2018. The sales rep with ponytail helped us. If you are Asian or if you guys are two females, I strongly suggest you do not waste your time here. Selections/shades are limited and products might be near expiry with old version packaging. We purchase cosmetics for confidences, not for letting sales...