Mississauga Ashley Clearance Centre — Attraction in Mississauga

Update 2 on Jan 19th:

My recent interactions with Ashley's customer service have been even more frustrating. Despite numerous calls and emails in an attempt to resolve the damage issue caused during the previous delivery, the service has only worsened. We requested a specific delivery time between 11 AM and 3 PM to adhere to building regulations. However, a day before the scheduled delivery, we were informed it would occur between 5 PM and 7 PM due to a misreading of our request.

After explaining the situation to customer care, we received inconsistent responses, including suggestions that we were scheduled for a different day. The experience has been marred by the worst customer care I've ever encountered. Even after reaching out via email to the email mentioned in reply to this review, there has been no response.

A glance at reviews reveals that many others share the sentiment, facing similarly poor customer service from Ashley.

In conclusion, dealing with Ashley's customer care has proven to be a punishment, marked by unprofessionalism, rudeness, and disrespect. It's disheartening to see such a lack of accountability in their service department.

UPDATE 1: My wife and I had a disappointing experience with Ashley store. Initially, we ordered a sofa, and despite the confirmed delivery time, the delivery person arrived at a different time. During the attempt to enter the building with the sofa, the delivery person accidentally broke the fire alarm device. Subsequently, they decided to take the sofa back, cancel the delivery, and claimed to report the issue to the company.

Upon contacting Ashley customer care, we were informed that such requests should be made by the customer. However, we discovered discrepancies in the process. The delivery person claimed a signed waiver, but we never signed anything. When we requested to see the waiver, not only did the signature not match ours on the order, but it was also signed after the damage occurred. We provided CCTV footage as evidence, but the customer care team seems unresponsive, avoiding our request to address the building damage caused by their delivery.

Our attempts to find a resolution through back-and-forth emails with customer care have been fruitless, with no acknowledgment or acceptance of responsibility for the damage incurred.

Original post: Ashley HomeStore is a well-known retailer offering a wide range of furniture and home decor items. Customers appreciate the variety of styles, from contemporary to classic, and the quality of their products. Known for its competitive pricing and frequent sales, it's a popular choice for those looking to furnish or update...

UPDATE: Based off my experience, a customer service representative (Jason) reached out to discuss possible options to solve my issue. I appreciate the empathy he showed and that he took the time to listen and understand what I was frustrated about. 1 star less than 5 because I didn't get to receive the product I wanted, but otherwise Jason's approach has definitely improved my experience. Thank you.

My experience is currently a nightmare. I visited the store and purchased an "as is" model of a king bed frame on Jun 21. It was supposed to be delivered on Jun 28. On Jun 27, I received a message stating that the headboard was damaged upon arrival at the warehouse, and that my delivery had to be re-scheduled. I received no communication regarding this damaged headboard, but continued to receive regular texts asking to reschedule my delivery. I called to inquire about this a 2-3 days after my canceled delivery to inquire about the headboard, and I was told by Guest Care that someone would call me with an update within 24-48hrs. Nothing was communicated within that timeline. I called again today (Jul 3), and found out that my order was canceled completely because the headboard could not be fixed. Nothing had been communicated to me about this cancelation, and I had actually continued to receive text regarding rescheduling my delivery up until I called to check in about the headboard.

When I asked about my payment and refund, they told me that sales were final sale. This BOGGLED my mind, because how can I be charged for something that did not even reach my home? I understood that the item was final sale, but I did not accept responsibility of any damage/delays/issues on the supplier end. I found this so unbelievable and called the store. I was told by the representative that this "no refund" rule was their policy, and that I am free to come into the store to pick an alternate item. She could not tell me what they'd do if I couldn't find an acceptable replacement. This is so unacceptable and I would not recommend this store to anyone else because of this experience. Who would take a gamble like this - to be told that I have paid in full for an item that I didn't even receive, and would not be reimbursed for damages that occurred prior to delivery? Preposterous and horrible experience as a customer.

I will be going in to the store in the next few days to see if I can resolve this issue, and will post an update afterwards. I hope others see this and take this as a word of caution when dealing...

March 2023 we bought a reclining love seat from Ashley's located at 333 Matheson Blvd W, Mississauga, ON L5R 3G3. When the delivery people came to deliver our furniture, They dropped the love seat on the front right corner. This resulted in a bent frame and torn material on the kick out when he tried to grab and hold on to it. I informed the driver I did not want the sofa now and wanted it returned. As I went to call the store to tell them, the delivery guys told my wife they had to leave and someone would call leaving this broke piece of junk in my living room. Ashley sent out a tech to change the ripped pad and he left. Once again I had to call telling them it was still not fixed as it was all loose and clunking when you sit in the seat. once more they sent an other tech that tore the back a park to adjust it and after he left we had a gap between the console and right side back you could see the window through and the outer side of the bake was loose and wouldn't lock in. Every call ends in text us pictures in detail and fill out the form. The third time they sent a fellow to change the frame for the one seat only rather than replace the sofa as I continued to request. Their excuse was we have to send a tech every time rather than solving the problem or satisfying the customer. After the third tech we now have a 1 1/2 inch gaping opening on the side they continued to make worse and can now look out our window through the back of the sofa. One again I had to call, Once again was told text us pictures. This time almost 5 weeks passed waiting to hear from them and what they were going to do to fix this, but no call. When I called them I was told a supervisor would be calling me. Finally a fellow by the name of Jason called telling me he was from head office and as far as they were concerned it meets manufacture spec and they were not willing to repair it or do anything for me, so it was now my product, use it and live with it. After spending good money and having them damage the produce I now have to live with a piece of junk that looks like I bought it from the thrift shop. This company does not honour it's obligation to the customer and will leave you with damage goods. I had to shim the bent frame my self to help close the gap they created and left me with. I now have subpar product sitting in my living room that I will end up replace and wasting more money. The replacement will NOT be purchased with Ashley....