Swiss Chalet — Restaurant in Mississauga

STAY AWAY FROM THIS LOCATION!! If I could give zero stars I would. I've had a horrible experience both at the restaurant and from customer service, who have twice advised someone would respond to me but nothing!!

I'm expressing my extreme dissatisfaction with the service me and my party received at your Heartland location in Mississauga on August 31, 2025. I had relatives visiting and took them out for dinner. Decided to take them to Swiss Chalet as we frequently dine at that location and never had an issue with the service. However this time was not only the worst experience I've had at Swiss Chalet but worse service at any restaurant I've ever experienced.

My party of 11 arrived and were quickly seated. We waited 10 minutes with no server coming to the table to acknowlege us. My brother went to ask a worker of someone would be coming to serve our table. He was told someone would be right with us. We waited another 10 minutes still no one came to our table or even acknowlege they would be with us shortly. My brother asked again if someone was coming and was told by a server that her shift was over and would get someone. We continued to wait and asked the server who was off to speak to a manager. She said she would get the manager, would take our drink order and someone would come to take our food order as she was off.

She took our drink order and food order for the kids (all under 8) in our party. Someone came out who said he was the "manager " and said some one would be with us in two minutes. This was unacceptable as we've been waiting over 20 minutes with no one coming to the table. The "manager" made no apologies and slouched against the wall while talking to us. Later we were told he worked the kitchen and wasn't the manager. We were also told there was a manager there but they recently had heart surgery and couldn't speak to us because it was bad for his heart. What kind of BS execuse is this?!?!

Someone finally came, 25 minutes after we were seated and took our order. We were told there is no more dark meat for those ordering the quarter chicken dinners and we had to pay extra for the white meat. We asked my do we have to pay extra for the white meat when the restaurant has no other options and that it should be waived considering how long we've waited. The server said she can't do this. Again feeding us more BS!

We ordered and when our food came we had no cutlery. We had to ask for it! While eating we had minimal follow up from our server. In the past servers always bring refills without asking. This time she didn't even ask if anyone wanted a refill. Once we were done someone from my party had to get up and find someone to ask for a takeout container. Plates weren't cleared as people finished their meals. All the plates stayed on the tables. The restaurant wasn't overly busy and there were about 3 servers working. Other tables were being attended to so couldn't understand why ours wasn't.

This level of service was unacceptable and I will not be returning, and question whether I will go to any Swiss Chalet location, which is a shame as my family dines there at least once month. This horrible experience has resulted in losing me as a...

⭐ 1 Star I visited Swiss Chalet today to celebrate my son’s birthday, and unfortunately, I left feeling extremely disappointed and disrespected.

The staff member who served us—an older lady—was very rude and unwelcoming from the beginning. Instead of helping us with the menu, she kept pressuring us to choose more expensive items and discouraged us from ordering the "2 Can Dine for $20" deal, which my husband had selected for our son and his friends. She even commented that the portions were too small, which felt inappropriate and pushy.

I didn’t order anything for myself because I already felt uncomfortable, but even after politely declining, she continued to ask me several more times, making me feel embarrassed. I had my 2-year-old baby with me and requested a high chair, and she told me, “Oh no, he’s too big,” and only gave us the seat part, which wasn’t safe or helpful.

I had brought a cake to surprise my son after our meal. Before we even finished eating, she kept checking in and rushing us to finish. When I politely asked for five more minutes before bringing out the cake, she continued to pressure us.

After we finished eating, I went to the counter and kindly asked her to bring the cake and clean the table first. She loudly responded, “No, I clean only once—it’ll get dirty again,” which was shocking to hear. She said it in front of everyone, and I felt very embarrassed. My husband and I were both stunned.

She brought the cake to the table without opening the box, didn’t light the candles, and asked me where to put them. By that point, I was too upset to go ahead with the cake cutting. I told her we wouldn’t be cutting the cake there and that we would take it home. She seemed more concerned about having brought cake plates than about the fact that she had ruined our celebration.

When we first arrived, we asked for some extra time to look at the menu, but she kept coming back again and again, saying she was “worried it might get busy.” It was 2:30 p.m. on a Tuesday, and the restaurant was nearly empty—maybe 4 or 5 tables were occupied out of about 20.

This whole experience ruined a special day for my family. We left feeling disappointed and hurt. I don’t usually write reviews, but I hope the management takes this seriously and makes improvements. No customer—especially celebrating a child’s birthday—should be...

My family of 8 (4 adults & 4 kids) came here for dinner. After our order was taken, we waited over 30 mins for the food. My kids were hungry and were cranky from waiting so long. We asked the waitress for an update on when the food will be served and without apologizing, defensively responded that it’s busy in the kitchen. We noticed that there were tables that got seated after us and had already received their food. We asked if the kids meals can be served first to pacify their hunger. Again, responding defensively that we should’ve told her that. The waitress said two kids cheeseburgers took the longest to cook. We asked why couldn’t the other two kids meals be served first or the quarter chicken meals, if the burgers were the rate limiting step? There was not a single sorry or sympathy from the waitress. We asked to speak to the manager (whom had left for the day). The Harvey’s manager next door came to speak to us. We told her our compliant, and again no apology, but only defence and deflection of excuses for why it’s taking so long. When asked why did other tables get their food before us even though we’ve ordered ahead of them, the manager had no response and just walked away. The food eventually came after almost 45 mins of waiting. We will never come back to this location. Service and atmosphere were terrible. By the time the food arrived, our entire family were not in a mood to eat. Please take this review as an opportunity...