Visions Electronics — Local services in Mississauga

As a single mom on a limited budget, I can’t say enough about the amazing customer service and savings I received from my recent visit to #VisionsElectronics at the Mississauga/Heartland location (600 Matheson Blvd. W. L5R 4B8)

I believe it is important to support local businesses and especially to SHOP CANADIAN! So when I got to not only support local Canadian business, but also have an amazing shopping experience, made me want to tell others!!!!!

I was in need of a new cell phone so I stopped in to do some comparative shopping and what I ended up getting was more than what I’d hoped for in service and value, for even less money than I’d expected!

#PriyaFernando is the most amazing salesperson! She’s extremely knowledgeable, friendly, and respectful and knew how to efficiently assess my needs, then provided me with a few options within my price range. No pressure, no over-selling... just honest, good advice! I appreciated this!!!! It’s definitely how to build customer loyalty and word-of-mouth referrals!!! This was my first time meeting Priya – we started as strangers, but when I left, I felt like I’d made a new friend! She knows and shows how to go above and beyond in customer service and sales, for example, while we were processing my purchases, other customers of “hers” came into the store and she made sure they were immediately taken care of!

Priya definitely represented the company’s goals when helping me: o We will earn the loyalty and trust of our customers by consistently satisfying their individual needs and exceeding their expectations in a comfortable and supportive environment. DONE! o People are our greatest asset. We will encourage our employees to become professional members of our industry, and within a supportive team environment, we will provide the opportunity for training, advancement and personal reward and recognition. DEMONSTRATED! o We will demonstrate uncompromising integrity and honesty in the conduct of all company affairs, and we will be a responsible corporate citizen making a positive contribution to our community.  APPRECIATED! o We want you to be 100% confident that you have made the right decision when you shop with us, and no matter what happens to the price in the market afterwards, you will be looked after. GAME CHANGER!

Not only was Priya absolutely wonderful to deal with, but also the entire team including #KunalKalra (Assistant Manager), and Store Manager #DrewSharp was equally knowledgeable, respectful and helpful when I came in to price comparison for a flat screen TV a while back.

I did shop around, including going across the street to the Telus store (across from Walmart), as Telus has been my service provider for a very, very long time, but experienced astonishingly poor customer service …not one of the two saleswomen I dealt with ever smiled or made me feel appreciated at all, as a long-standing Telus customer! They actually told me the deal I was being offered by Vision Electronics, was “not possible”. Fortunately, I double checked, and found out this was a lie – the Vision Electronics deal was legit!

I also called the Telus Loyalty Dept., at least the customer service was not deplorable, but the only ‘deals’ they could offer me were deplorable… nothing close to what Vision Electronics was offering. Bye-bye Telus… I found much better prices and much better customer service at Vision Electronics!

Thank you Vision Electronics for providing outstanding customer service, "Lowest Price Guarantee" and "100% Customer Satisfaction Guarantee" which is why I feel so strongly about sharing my experience with other shoppers.

#ExcellentCustomerService #VisionElectronics #PriyaFernando #KunalKalra #DrewSharp #ShopCanadian...

I had purchased a Laptop on Feb 9 and went back today (feb 22 welll within the 15 day return policy) And my experience today at the electronics store left much to be desired. Initially, I was assured by one of the employees (Shafin and Nabil) on the day of my purchases that I could return my purchases within 15 days with the receipt and original packaging as I had asked before purchasing.

However, upon attempting to return the laptop, I was met with an unexpected obstacle. The manager, unfortunately, informed me that the laptop was discontinued and considered a final sale item.

I respectfully inquired about where it was indicated on my receipt that the laptop was a final sale item, as I couldn't find any such notation. The manager pointed vaguely to an area in the store designated for open box items. I expressed my confusion, as neither the receipt nor the item's label indicated its final sale status. Despite presenting my case calmly, I felt disregarded and even belittled by the manager's response.

Furthermore, when seeking clarification from other staff members, I received similar unhelpful responses. It was disheartening to witness a lack of consistency and clarity in the store's policies among its staff.

My frustration peaked when the manager suggested I return when the employee who initially assisted me was back on duty. This request seemed unreasonable and impractical, as it would inconvenience me further without guaranteeing resolution.

Feeling unheard and frustrated by the lack of accountability and customer-centric approach, I expressed my disappointment firmly. Instead of addressing my concerns empathetically, the manager's response further escalated the situation.

In any customer service interaction, clear communication and adherence to stated policies are crucial. My experience highlighted a need for comprehensive staff training to ensure consistent and accurate information is provided to customers.

I urge the management to review their practices to prevent similar situations in the future and uphold their commitment to customer satisfaction as this was unacceptable.

I called Head office (after googling myself) and they said they would talk to the manager (who i bet was the one I had already dealt with) so i doubt ill be getting my refund

So now im stuck with an item I do not need based on a lack of proper attentive customer service on my initial visit.

DO NOT SHOP HERE WITHOUT ASKING QUESTIONS AND MAKING STAFF WRITE ON THE RECEIPT WHAT THEY SAID OR YOU WILL BE THE ONE SHORT STICKED... NOT THEM

I've attached pictures of my receipt so you can see exactly why I'm frustrated. This is not a final sale item and it is not indicated anywhere...

I would like to advise every customer not to deal with the branch in (Mississauga, Matheson Road). My experience with the manager of this branch is horrible. In the xmas day I went to buy a LG 65 TV, Nano90una. It was not available on line, only in store. I called the store first to be sure that I can buy through them, a gentelman with the name Shown responded to me and was very polite. He helped me at the store to order the item because it was not available in any other store and must be ordered through LG to be received within at least 4 weeks. I accepted that and he told me about the choice of not paying untill receiving the tv, so I accepted to do this finance (only to pay through 3 months to avoid paying administration fees). He called the finance lady who treated me badly through asking the questions to fill the application. So I noticed that she is typing wrong information for the questions she asked. Even my name was wrong and not the way I write. She asked about the work telephone number and I said I have one but we never use it because I work from home since last March, therefore, it can not be used for now. She added other wrong information about me, when I asked to see the information in here iPad she refuse and submitted without adding my work telephone number and ran away to bring this horrible manager who came as aggressive telling me you are rejected because you gave us incorrect information and we can not allow you to apply again before 6 months and almost threw in my face my credit card and the driving licence. I asked to see the submitted information to prove to her that it was wrong including my name she said even if we still have it I am not going to show what we did to you. You lied and gave us wrong info. The way she was taking to me with no respect and discussing look made me feek very humulated but in the same time happy that I did not make a deal through Visions. Frankly, you do not deserve making bussiness while degrading your customer. I wondered if I paid directly with my credit card and need any service after receiving the tv how this lady would behave with me. By the way I work in The Government with personal annual income more than $120k and annual $160 K family income. THIS IS THE FIRST TIME I WAS HUMULATED BY SOME SHEEP LOW QUALITY MANGER IN ONE OF YOUR STORE. NEVER REPEAT THIS...