While the wine was tasty the service was definitely not. If you are of the black race then be prepared to be treated like a second class citizen. It will be subtle but you will definitely know and feel it. In our experience, everybody else was attended to quickly, while we were left unattended and made to wait as they attended to others(the important people) even though we were there before those that they rushed to serve. When we complained we were told that we were too indecisive hence the reason others were tended to first. However, I say isn't that one of the point to a wine tasting and if your customers get indecisive, there surly are other ways to handle the situation rather than punishing them! Good customer service reps always finish with the first customer before moving on to the next.
Here is an example of one of our incident -After our wine tasting (which I must admit was pleasant and informative) we made it clear we wanted to purchase two bottles. We step aside to decide on the flavour we wanted, it took us approximately 2 min to decide. By the time we were ready to cash the rep started another wine session with a nice white couple. The rep then completely ignored us and we were left there waiting it would have been nice if she showed us some courtesy by acknowledging us. The rep could have used any one of these phrases (I will be with you shortly; or I am just going to quickly cash this customer I will be right back to continue your wine tasting) pretty simple right? Wrong! it was the nice customers who instead notice the atrocity of it all and pointed out to the rep. that it was ok for her to cash us as they have no problem waiting due to the fact that they came in after. Note the wine tasting session is approx. 20min. And that was only one...
Read moreI read the reviews here and the only thing I can think off is that we were unlucky and we got someone new and not in a good mood... Barely were welcomed when we came in and were moved to a table. Absolutely no explanations about anything and the person looked even frustrated to have to walk to our table. The charcuterie board is a joke... I wouldn't have said much if at the least it was explained. We don't know which cheese or anything we ate were. When it came there wasn't any meet on it so we asked if it came with meat and the person did say yes and that she'll bring it. She came with a small little bowl with one and a half slice of a salami.... One and a half slice! The rest of the board was 3 stick like cheeses that were fine some salted almonds with tons of skin peices as she probably just empty the rest of a jar in the plate and some crackers. She just put it on the table without any explanation and literally ran away almost. The wines were good but without any explanations we did our best with the menu description. At the end we asked for a bottle of water and she got it to us without any glasses. We had already used our glasses for 4 wines each... A fresh glass isn't too much asked. We did ask for new glasses as pleasing as we could to not pass a judgemental and she came and almost threw them on the table and took the other without saying a single word. I'm giving two stars for the view and the other lady who were helping other tables looked fantastic and she checked us out and that was the actual best experience we had in all our visit... You can. Go there if you want to drink some wine and...
Read moreWe recently visited the Magnetic Hills Winery on a cloudy day, and I must say, the experience was unexpectedly delightful! Despite the overcast skies, the views were still lovely.
As a couple, we found the atmosphere at the winery to be very romantic. There's something about a glass of wine and the quiet surroundings that really sets the mood for a lovely day out together. The presence of a couple of beautiful and energetic Australian Shepherds added a playful touch to the ambiance. These friendly dogs, presumably belonging to the owner were a joy to watch as they roamed freely around the property.
What surprised me the most was discovering such a charming winery in Moncton. The staff was warm and welcoming, and struck a good balance between being available when we needed them while leaving us to enjoy our romantic afternoon together.
We shared a flight of wines and each enjoyed another glass we were interested in so ended up trying 6 of their wines. All were interesting choices. My favourite was the rhubarb wine (very unique) and my husband liked their best seller. We both were intrigued by the maple wine — very sweet, but it makes a for some interesting thoughts on dessert or cheese pairings. It’s actually the one I’d most suggest trying as I’ve never had anything like it before!
We were here for the wine tasting, not as a guest of...
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