Tim Hortons — Restaurant in Moncton

I have such a great experience at Tim Hortons every time and I just had to share it. From the moment I walked in, I was greeted with a warm smile and a friendly “Good evening ” by Pauline, who was working the counter. She was not only incredibly polite but also attentive and efficient, even during a busy rush. She made sure my order was correct, offered helpful suggestions without being pushy, and genuinely seemed to care about providing a great customer experience. My coffee was fresh, my breakfast sandwich was hot and perfectly made, and everything was ready quickly. It’s the little things—like Pauline remembering the way I like my coffee or taking a second to ask how my day is going—that make a big difference. Customer service like this is rare and truly appreciated. Thank you, Pauline, and thank you Tim Hortons for hiring such dedicated staff. I’ll definitely be coming back—not just for the coffee, but for the kindness and care that made my day a...

Typical drinks, which is why it got the 2 stars at all. We asked for double cups on all 4 of our drinks, and they said they were allowed to, but they'll put sleeves on them, which is fine. They did that for two, and passed us the rest without sleeves, and we asked for more, and they said no. We asked why, and they said they ran out. We told them to give us extra cups to double cup them, and try weren't pleasant about it.

Tldr; No anticipation of our needs, no initiative. I don't expect good and friendly customer service from Tim Hortons, but I do...

My first time coming to Des to Martins will be my last time I don't need to be treated differently if I used a mobile order what if I'm deaf and that's the only way of my communication I don't need other stuff thinking that nobody can hear them and I am being a bit polite because if I choose to every word that these people said would be not appropriate if I could give a no-star that's what I would give I think it's about time that you have one-on-one with your staff one in particular that has the loudest...