I can confidently say attempting to arrange a birthday party here is an absolute headache. It took me almost three weeks of phone calls and visits to the centre to actually recieve a phone call from a booking director. I was advised because of a home owners association meeting that weekend that the would not be able to offer me any birthday party packages. I understood and asked to book a room for a minimum of 20 people (kids and parents) and inquired if public swimming was available as i would be willing to purchase passes on top of the half day room rental. Was told I would be contacted back If that was an option. Never happened. I came in to pay for the booking and was told I couldn't make payment arrangements and was also told that they didnt know when they would accept payment, due to some new system. When I asked as to when they would accept payment I was told that they didnt know and to just keep calling. I dont have time for that! Luckily during that visit I was told at that visit (third time is a charm I suppose..) that public swimming should be available. So I bought plenty of swim passes for the party guests. I've never spent time at the wellness centre, until recently was the first time I've really been in there, and I've now discovered the room I've "booked" is at the farthest, opposite side of the building from where the pool is. I attempted to move to a closer room but was told the rest were being held by others. At the time I secured this room I was told there were no other bookings as the new system made it impossible to do so. Moral of this review, if you book on a weekend where they host a corporate event, members/residents of the Quinte West region are clearly low priority. I will never book another event here again. Not worth the headache and stress!!