Comfort Inn — Hotel in Ontario

My family and I (2 adults, 2 toddlers, a small dog, and elder family members) recently planned a beach getaway and chose the Comfort Inn in Belleville, Ontario, based on its pet-friendly policy. Unfortunately, our experience was one of the most disturbing we’ve ever had at a hotel.

Upon arrival, we were shocked to find the hotel located directly beside a run-down, graffiti-covered short-term motel and nightclub, hardly what we expected for a family-friendly environment. This immediately raised concerns about safety and noise, especially with young children in tow.

The interior did not ease our concerns. The hallways were dark and unwelcoming, with used towels scattered across bare, carpeted floors during cleaning - a clear hygiene issue. Our rooms smelled unpleasant, the carpets felt dirty, walls and curtains were stained, and most concerningly, the sliding door locks were broken, replaced with a makeshift metal latch. The bathtub was surrounded by mold, posing serious health risks, particularly to one family member who is allergic and began experiencing breathing difficulties immediately.

We reported the issues to the front desk. They acknowledged the problems and kindly moved us to the Annex, typically reserved for CN workers. While this area was in significantly better condition, clean, odor-free, and better maintained. It did little to erase our earlier experiences.

But what finally pushed us to check out early was the sighting of a cockroach on the fridge. We contained it under a cup and brought it to the attention of the night staff. The clerk didn’t seem surprised, suggesting this may not be an isolated incident. We were told we would likely receive a full refund, as we had only stayed for a few hours and had raised multiple, serious concerns. A full refund was applied to my account.

We packed up and left in the middle of the night, in the pouring rain, with two toddlers with hours of driving ahead of us after an already lengthy and tiring day. This was an incredibly disappointing and distressing experience. For a hotel operating under the Comfort Inn name, we expected basic cleanliness, safety, and decency. Sadly, this property failed on all counts.

I urge Comfort Inn and Choice Hotels to take immediate corrective action. I also strongly advise any travellers, especially those with children, pets, or health sensitivities to avoid this location until substantial...

We booked our Queen room at least a month before our visit and booked by calling this Comfort Inn directly. We are Choice Members and at time of booking requested and were confirmed to be receiving ground level room as we are seniors and cannot do stairs. We called when we arrived to town (1pm) to see if by chance our room was ready which it wasn't..no big deal for us. When on the phone at the time, we asked to make sure that we were receiving our ground floor room. Mae, who was manning the desk, very quickly told me "I cannot gaurantee that..we are very busy with 2 sports teams and a dog show!". I reminded her of our reservation request and she cut me off saying once again, "we are very busy and we can't gaurantee anything"! It turned out we did actually get our room! The next day, after returning to our room, our electronic keys wouldn't work. My husband went to the desk where Mae was working once again. She said " you are the only guests with this problem...you must have put the keys near something magnetic...your car must have messed up your key card"! Finally she reprogrammed it. We realize that issues arise. My husband and I have been involved in retail/customer service our entire lives...this woman has no idea what the words customer service means! Upon checking out this morning, we voiced our concerns to Mary who we have dealt with in the past. She was more than apologetic. The entire staff at Belleville Comfort Inn are wonderful and go out of their way to make guests' stays enjoyable...hopefully, Mae can get on board with the...

My recent experience at Comfort Inn was nothing short of a nightmare. From the moment I stepped into my assigned room, it was evident that cleanliness was not a priority for the establishment.

The room, touted as a haven of comfort, was instead a breeding ground for disappointment. The floors were covered in a thick layer of dog hair, making it abundantly clear that the cleaning staff had overlooked this basic task. The broken bed frame added insult to injury, as any attempt to find solace in a decent night's sleep proved futile.

To make matters worse, I stumbled upon a pile of dirty laundry tucked away in the corner—a shocking revelation that left me questioning the hotel's commitment to hygiene. It was a scene straight out of a horror story, not the relaxing retreat I had envisioned.

Determined to salvage what was left of my stay, I promptly reported the abysmal conditions to the front desk. To my dismay, the general manager was dispatched to address the issue. His arrival, however, only escalated the situation. Not only did he seem indifferent to my concerns, but he also emitted a foul odor that permeated the air, leaving an unpleasant stench lingering in my room long after he departed.

The lack of professionalism displayed by the general manager was astounding. Rather than addressing the issue with urgency and a genuine desire to rectify the situation, he left me with the impression that my concerns were inconveniencing him. This level of disregard for customer satisfaction is unacceptable and reflects poorly on the...