Fun4kidz Play Centre — Attraction in Richmond

We were there last week for a fun birthday party which unfortunately turned into a nightmare. My son and husband were on the highest level and just when they got near the corner of the net, my son fell off. For some odd reason, all the cable ties were gone and left a big hole for any freak accident to happen. Luckily, my son was able to grab onto the pole with one hand and held onto his dear life. My husband quickly pulled him back up and my son’s elbow was bleeding right after. If he had fallen, there were no cushion underneath except concrete. It would be great if there are standards that can be enforced to eliminate hazards for children. No child should have their life risked from play. After what happened, my husband went to talk to the workers and I feel like our complaints fell on deaf ears. They offered us two free vouchers and that’s it. What if my husband was not there with him? What if this happened a few seconds before my son’s incident? Another poor child could have been hurt. This place definitely does not follow any safety guidelines!!! My son is traumatized after what happened and all he got was 2 free vouchers to come back and put his life...

Been bringing my kids here since a little while back and they absolutely love their time here. It's a great opportunity to spend some time together in between the hustle and bustle of the work week. In addition they also offer a shop option so my partner and I can get some shopping done if needed and still be able to pick them up after we am done. There are so many amenities and the playground is huge with endless fun options. They never seem to want to leave the playground when it's time to go. Not to mention the fact that adult admissions are free with with the kids admission (which are ALL DAY btw).

Contrary to some of the quite hateful reviews I see on here, my experience with the staff were actually incredibly helpful and polite. When one of my kid's toys was misplaced during their time here, the manager (I believe Vanessa) was extremely helpful and was able to help us promptly and efficiently. In general I'm quite pleased with my experiences here and will continue to return regularly with the family. Would simply like to remind everyone to treat the employees here with basic human respect and I'm sure the same will...

Dirty. Of all the indoor play centres I've been to (go bananas, castle royal, 365 fundays etc..) this one is the dirtiest. I asked the front if the place gets cleaned every night, they said no it doesn't. Today is Saturday and we got here at 11am, they opened at 10am, and there were only 2 other kids here. The main play area has dirt, dust, and shoe marks all over even though it's supposed to be socks only. I noticed this when I saw my kids (1 and 3) rolling their face on the ground and seeing hair and dust stuck to their face. I am not easily disgusted as I love the outdoors and getting dirty, but this is unacceptable for an indoor space for kids and toddlers. The kids are having fun regardless. This is an indoor play area with an outdoor feel in regards to the amount of dirt and dust. The toddler area is even worse as most of the padding has ripped and you can see kids ripping out the inside foam. You are lucky when you come on a day that it has been cleaned I guess. Thank you for reading my 1st ever...