Enterprise Rent-A-Car — Attraction in St. Catharines

To the other 1 stars, is TRUE, take it from my experience, I had a hit and run on my car and took it to Car Star for a fix while and got referred to Enterprise for a rental car to drive for the time being. After being given a 2020 LIKE BRAND NEW CAR, didn't want to have anything happen to it, drove it home and for the 2 weeks while my car was being fixed, we took it back to Car Star (the rental car) to pick up my car and then dropping the rental car back at the same time. Fast forward 25 hours later, the next day near closing time of 4pm, called us saying there is a SCRATCH UNDER THE BUMPER, where you have to LAY ON THE GROUND TO SEE, apparently you have to bend down and take a full video of the car to show full proof you aren't in the wrong and not be charged like me another 500$ deductible where the manager, said "oh sorry, it must just be bad luck" like ??? .

Just for anyone who read this far, thanks, but for people wondering if I did call head office? and contact the store again? Yes I did and got the "we will call you back ASAP" LOL ASAP??? I NEVER GOT A CALL BACK EVEN A MONTH LATER FOR A FOLLOW UP they just took the 500$ deductible for a single tiny scratch that could be wiped down with some car grease... And also the employee who gave drove the car to us that day to deliver the rental car, didn't even tell us to take a video, just in case or bend down to check the lower bumper... just had his hands behind his back prancing around the car and said like "ALRIGHT ALL GOOD, HAVE FUN" and left.

So far zero contact has been made to us, no follow up or anything so for the employees who are going to reply to this, no, there is no point to even bother contacting your email or support number. Thanks to anyone who read this far and I hope the best for you, especially...

On June 22 2024 went to this Eterprise Rent a Car and the Manager,told me is name was Moe, young guy, with glass,m and tatoos, kick me out, because I was upset and impatient about their customers service...

So customer before me started talking about is personal life and manager started talking about is as well, big laugh, when im waithing on the bench???

In just few minutes I knew about their academic background, is father was from director board, talking about his grand father and they was having a real blast when I was waithing on the bench, ect.

So I spoke up and told them I was there waithing and talked to the other client..Told him would never share my personal life when another client was waithing? Should go for a beer after business hours, right?

So Moe was trying to cut me off, and told him I was not talking to him,  to the gentleman...The client apologized and Manager was keep trying to cut me off and told him I was not talking to him, to the customer...Tree time, had to do it and sudently...he gave me back my cards and kick me out and was kick out of all enterprises rental car for life!!!

My impatience maybe cost me, therefore, should the manager keep business related to business? And why kicking me out of all enterprised?

Ain't this pushing to much for a client upset about their...

Hi Kim, thank you for responding.

After being contacted by Leticia from Enterprise Customer Care USA, I’m pleased to share that I was officially cleared of any responsibility for the alleged damage. Leticia confirmed that documentation from the previous 6 renters showed I was not at fault and should not have been charged.

However, I remain concerned that I was almost billed over $1,000 for scratches found underneath the vehicle, scratches which I had no opportunity to inspect during the rushed handover. Leticia herself found it strange that the photos used against me were taken under the car on a hoist, something no regular customer would have access to during pickup or return.

This situation raises serious concerns about how many other renters may have been unfairly charged for damages they didn’t cause. I’m grateful that Enterprise ultimately did the right thing in my case, but it should never have gotten this far. I hope this incident leads to stronger safeguards for future customers.

If you’d like to make things right, I’d be happy to discuss, including a possible goodwill gesture, and will consider updating or removing my review based on how the matter is closed.

Thanks...