SEPHORA — Attraction in Toronto

DISCRIMINATORY ATTITUDE AND RUDE EMPLOYEE: Extremely disappointing and uncomfortable experience at this Sephora location during my visit yesterday. I had barely entered the store and was checking out a few makeup products. I selected a product and just leaned towards a mirror at the beauty studio for just a few seconds, placing my bag on a chair to quickly adjust something and manage the items in my hand. Within moments, an employee walked up to me and snapped with a very wrong tone and attitude , “This is my service station, I just sanitized this and you can’t be here,” in a rude and condescending tone. Also to note she was profiling me from the minute I stepped in the store.

Her attitude was completely unnecessary and left me feeling humiliated and singled out for no valid reason. It genuinely felt DISCRIMINATORY and reflected a serious lack of respect and basic customer courtesy. I wasn’t touching any of the tools or disturbing anything. I was simply standing there for a few seconds.

I spoke to the store manager, who acknowledged the incident and seemed to know exactly which employee I was referring to as that employee has recently got certified as an artist. While the manager handled the situation professionally, the entire experience left a bitter impression. Sephora needs to address this kind of behavior and customers should never be made to feel uncomfortable, disrespected, or judged the moment...

I visited the store to purchase the Innisfree Green Tea Cleanser after hearing it might be slightly alkaline. Before buying, I approached a salesperson to confirm its pH level, hoping for a soap-like alkalinity. However, the first salesperson didn't grasp my question, so she consulted another colleague. The second salesperson claimed the product had a pH of 5.5, describing it as pH balanced. This conflicted with my online research, which indicated a tested pH of 9.37. Since I can only use cleansers with a soap-like pH to avoid breakouts, I initially left the store feeling confused. After further consideration, I returned to purchase the product. However, I found the overall experience with the sales team to be unprofessional. Despite Sephora's reputation for knowledgeable staff, I felt the sales workers could have handled my simple query more effectively. In my past experiences at other locations, Sephora employees have demonstrated a willingness to assist and find answers, even if they initially lack knowledge. Clear communication and a more proactive approach to addressing customer queries would greatly enhance the overall...

The worse Sephora location to get your makeup done!! I had an appointment for future focus and wanted to get my eyes done. The girl did my eyeshadows which wasn’t so bad I asked to put on eyelashes for me also. She took very long doing the eyelashes, one of my eyelashes were up and the other down I asked her to fix and she tried to fix it, but again they look terrible one of my eye is a complete mess with full of glue. I asked her to fix that she said my time is done and she has to take someone else. She said I will ask my manager or someone else to fix it up for you. After while the manager came ( a guy) and said that my time is done and I have to leave because they have another appointment. I was soo upset and angry, and had my newborn with me I did not say anything at all because I didn’t want to ruin my mood even more! By the time I came home one of my eyelashes fell off, literally after 10 mins. I also came to do some shopping at the Sephora, but because I got soo angry and upset I just left and came home crying of disappointment, and I had to pay 63$ just to come home and cry!!...