BÒN ITALIA TRATTORIA & CAFFÈ — Restaurant in Toronto

Yikes, I had a pretty disappointing experience:

I made a reservation for 4pm for two people (we were celebrating) but when we arrived, there were plenty of empty seats, and we were told we could sit anywhere. Sounds good, right? Unfortunately, that’s where the good vibes ended.

Food 2.5/5: When our server came around, we asked for water while we decided. I ordered the butternut squash ravioli, and my partner chose a panini. The water never came for the entire duration of our visit. The ravioli was a letdown—it was cold on the inside and overcooked on the outside. The sauce was watery, almost like soup.

Service 0/5: Now, let’s talk about the service. It wasn’t busy, but the service was painfully slow. We’d waited over 30 minutes just for a server to check on us. When I finally flagged someone down to express my concerns about the ravioli, I was met with an indignant attitude, as if I had personally offended him. I politely asked if I could get something else instead, happy to pay for what I already ordered, explained the food is watery and cold and I was met with this attitude: “Yeah, but it’s not.” I ordered a panini and asked if they could drizzle balsamic glaze on the arugula, and asked if we could get some water.

When the panini arrived, it was missing the balsamic glaze. I ate half, and we paid the bill—still no water. I requested the other half to go, along with “just a tiny side of glaze, please.” When he returned, he informed me that a bottle of balsamic glaze costs $18 and “you can buy it if you want”.

Since we’d already paid, I asked how much the tiny amount of glaze would cost. He charged me 57 cents. The service felt like a masterclass in indignant dumbassery. I get it everyone has bad days but this guy was something else.

Summary: This wasn’t our first visit; we returned because of a good experience before (different server, she was so sweet). This time, though, it was uncomfortable. If you’re looking for a decent spot in North York for a pastry and coffee, this place might work. However, given how this visit went, we won’t be back. Customer service is fundamental in this industry; his attitude ruined...

Went to this restaurant for Father’s Day. We sat down pretty quickly, which was good, but after that, everything was downhill. Service was astronomically slow. We said something, to the staff and they gave us some random excuse that their house was full. The café was pretty small sobwe were able to look around and see what was going on while we waited. We watched staff walk around aimlessly not really knowing what was going on around them. People that came after us were served way before we were which didn’t make too much sense. It was very strange. After waiting for almost over an hour, we got our dinky little salads had very little dressing on them. We waited even longer for the mains to come out when they did, both lasagnas were definitely frozen because they were watery, they were also only warm. We did not send them back as we were afraid it would take another hour to get new food. We ordered sandwich’s and we were expecting them to be fresh, but in this case we watched them take it out of the shelf premade and put it in the Panini press seriously we waited over an hour for that and it tasted dry and bland. I ordered the croissant with the smoked salmon. They press croissant to literally nothing also, croissants are not meant to be pressed. It was a cracker, not a croissant. And finally when the bills came, for 4 people it was Way over $100. I will never be coming back here. We would have ordered dessert had the food and the service...

Visited this place with my boyfriend for brunch this afternoon, and I was really pleased with both the ambiance and the flavors. The setting is a very modern Italian style with high ceilings and a dedicated wall for displaying wines. The service was very polite and friendly. Here are my thoughts on the dishes we tried:

Charcuterie Board ($28 for half): A platter of cheese and ham, accompanied by pickled eggplant and tomatoes, which were quite refreshing. However, the cheese and ham seemed like they were just taken out of the fridge, which made them a bit too cold and hindered the release of their flavors. The taste was on the saltier side, making it suitable for pairing with wine.

Lasagna Casarecce ($18.5): I highly recommend this lasagna. It’s not overloaded with cheese and grease like others. The flavors of the tomatoes and pasta were well released, making it light and not oily. It’s perfect for a regular meal.

Carbonara Pinsas ($24.5): Similar to a long, rectangular pizza but with less cheese, making it less greasy. The egg on top was runny, and dipping the bread into the egg made it delicious.

Nonna’s Tiramisu ($11.5): The tiramisu was very tasty and not overly sweet. You can tell it was very fresh. There wasn’t too much cocoa...