Starbucks Canada Corporate Office — Attraction in Toronto

STARBUCKS: Serious Problem — Plastic Found in Drink and Swallowed

STORE LOCATION: 2235 Yonge St, Toronto, ON M4S 2B1 I am writing to report a very upsetting and serious experience I had with a recent order of a Hot Matcha Latte. As I was finishing the drink, I felt something hard in my mouth. When I spit it out, I discovered it was small, sharp pieces of green plastic (I have attached photos as proof).

The most concerning part is that I had already swallowed some of the plastic before realizing what it was. This is a major mistake in how the drink was made and creates a serious risk to health. Because I am very careful about avoiding plastic, this incident has caused me a lot of worry and distress.

The way the store responded was completely unacceptable. I immediately called the location and explained that I had swallowed foreign material. The staff member who answered (a woman) was rude and did not take my concern seriously. She only offered a refund or a free drink, which does not address the seriousness of ingesting plastic.

When I told her how upset I was and asked for her name, she abruptly hung up the phone on me. This response shows a shocking lack of proper training for handling real customer concerns and potential safety issues. I was trying to report a serious product safety breach and was treated with indifference and disrespect. I strongly urge Starbucks corporate management to immediately investigate both where the plastic came from and the unacceptable way the employee behaved...

At Markville Mall Starbucks September 19 afternoon I have a really horrible & really bad experiences for me & my family decided to buy coffee from this Starbucks & we have order some coffee then I really remember this sales & cashier name “Jenny” cause she have a really black face & her attitude super bad to me & my mom for (first) the coffees ( it just regular dark roasts coffee with one cream & all coffees was made badly, she put too much cream & of course we expected Starbucks a big brand have good service & everything is good cause is a famous & they have good coffee always, but from this experience this person “Jenny” make me have to think about to go to Starbucks anymore caus I have a really bad & terrible experience with this lady, first she have made all coffees wrongly & put too much cream, second when we ask for change all the coffees this person gave us black face & really bad attitude that she don’t care & even said badly that she said she not going to exchange cause we ask her & bore her too much! We only ask what we needs like honey, less cream & hot water! Is it Starbucks pose to have good & smile to all customers! I don’t know how Starbucks train her but this employee of Starbucks make all Starbucks badly image & really really poor service! And also make my days feel bad & upset! I hope Starbucks if they want good images don’t hire this kind of employee! I give 10000 & over Dislike to this lady (Jenny) to Starbucks! Hope Starbucks can be...

I’ve been a loyal Starbucks customer for nearly 20 years, but a recent experience has left me questioning the company’s commitment to customer safety and accountability.

While going through the drive-thru at a Starbucks location, a venti hot black coffee spilled entirely onto me — the lid came loose as it was handed to me. I suffered burns on my hands, ruined clothing, and coffee damage to my car interior. Staff on site were kind and responsive — they provided ice, burn cream, and did their best to wipe down my car. I truly appreciated that effort.

What’s been disappointing, however, is the corporate response. After reporting the incident and providing full details, including photos and the extent of the damage, I was ultimately offered a $50 Starbucks card as a resolution. While I accepted it to avoid further stress, it felt like a minimal gesture for an incident involving physical injury and property damage.

Starbucks is a brand I’ve trusted for years, and I expected a higher level of care and accountability, especially from the corporate team. I hope they take customer safety more seriously going forward — and that similar incidents are handled with more appropriate support and...