TD Canada Trust Branch and ATM — Attraction in Toronto

Being a loyal customer with TD for almost 15 years, this is the most disappointed experience ever! Something was wrong with the check I wrote and got an answer it was the mistake I made. After telling them I am thinking to quit my account, the representative named Britney said "Sure, no problem. You just need to come in person and get your money out!" It definitely made it sounds like such an easy process and I am so welcomed to take my money out and head to another bank. I asked for a phone call from the manager and was told she will be in around 1pm today. Now it is almost the time for them to close and nobody called me yet. This is how this branch treat their customer so please try to avoid this place if you could not avoid...

I was given a time for a Saturday to meet with an advisor to make changes to a corporate account. However, upon arrival at the branch, the receptionist couldn't find an appointment scheduled which was very disappointing. With kids' activities and busy weekend schedules, we were left waiting for the advisor to be free. Very unprofessional and inconsiderate given that I had confirmed a time and day while visiting the branch. Have to reconsider relationship with TD on the corporate and other personal accounts given the low level of service which is going to be inconvenient but perhaps necessary as they seem to have too many clients and not...

First time at this location. After using TD for almost 15 year, TD continues to disappoint me... The adviser got defensive when I simply wanted to express concerns about my account. But she kept saying "TD our policy is to..." and very defensive about everything. She got me so frustrated in such short amount of time that I almost felt like she wanted me to terminate my account at TD and go somewhere else. I'm almost at my limit for taking TD's bad customer service for 6 months in a row now. actually as I am writing this review... I just decided to stop using TD.. so.. well done.. keep up whatever you...