iFLY Whitby Indoor Skydiving — Attraction in Whitby

As someone who harbors a fear of heights, I was hesitant about trying indoor skydiving at I Fly Toronto. But I am genuinely thrilled to admit that Ben, the instructor, transformed my trepidation into exhilaration with his warmth and skill.

From the moment we met, Ben's friendly nature put me instantly at ease. He greeted me with a welcoming smile and took the time to learn my concerns, ensuring a level of comfort I hadn't expected. His jovial demeanor made the daunting experience more approachable and less intimidating, which I found really heartening.

During our training session, Ben’s expertise shone through. He patiently explained the mechanics of indoor skydiving and made sure I understood each step before we moved on. The way he articulated complex maneuvers in layman's terms was simply impressive. His hands-on approach and guidance through each stage made the learning curve much more manageable.

When it came to the actual flying, Ben was incredibly supportive. His reassuring presence in the wind tunnel, the timely hand signals, and the attentive adjustments he made for my form, everything was spot-on. There were moments when I felt unsure, but a glance towards Ben and his encouraging nod was enough to instill the confidence I needed to carry on.

Post-flight, Ben took the time to provide constructive feedback, pointing out areas where I did well and offering suggestions for improvement. It felt like a discussion between friends rather than a critique, making the whole experience enriching.

In conclusion, if you're considering trying indoor skydiving at I Fly Toronto, I couldn't recommend Ben enough. His blend of expertise, empathy, and enthusiasm for his craft makes him an excellent instructor. He not only quelled my fears but also sparked a newfound interest in this adrenaline-pumping sport. I left I Fly Toronto feeling accomplished, and I attribute a lot of that to Ben's...

Experienced a complete lack of consideration for client service at iFly. I purchased two "Christmas Special" gift vouchers for my family. We discovered shortly after that iFly was simultaneously offering an all-inclusive "Ultimate Deluxe Christmas Special" package at nearly the same price, featuring extra flights, VR experiences, gear, and photos, etc.

Thinking it was a simple oversight, I decided to call iFly to inquire about upgrading our vouchers to the superior package. The representative I spoke with was probably new and didn't know much. Despite agreeing with me that it should be an option, he had to check with the manager. After a brief absence, he returned with a disappointing "Unfortunately, we can't."

What baffled me even more was the lack of explanation for why the upgrade wasn't possible. The manager didn't bother speaking to me directly to provide clarification. It seemed like a straightforward request – upgrading to a better package and willing to pay the fair price. However, there was zero interest in considering my request. It felt like they were indifferent to the fact that a significantly better package was available for almost the same price among the nauseating number of options they had on offer.

This kind of inconsiderate business practice was unexpected and disappointing. I had hoped for a more customer-focused approach from iFly since I was personally treated very well at their...

Very disappointing

⭐ 1/5

I had an extremely disappointing experience at the iFly Woodbine location today. I booked and paid for an experience as a special gift for my two kids, scheduled for 11 AM today. We received the tickets and were advised to arrive 45 minutes early, so we made the 1.5-hour drive to the location. Upon arrival, we found the facility closed for maintenance, with nothing but a note on the door.

The website still showed that they were open, and bookings could still be made. After waiting on hold for 30 minutes, I was finally told the location indeed was closed for maintenance. There was no prior email or any onsite staff to update us. To make matters worse, after speaking with them, they sent an email to reschedule our experience to a different day, without consulting us on whether that day worked for our schedule, despite me telling them I had no interest in returning.

This lack of communication and consideration is unacceptable, and I would not recommend booking here. It’s a frustrating and disappointing way to spend your day, especially with excited...