SEPHORA Senayan City — Attraction in Jakarta

I went here a couple of times to get my brow fixed in the Benefit brow bar. The experience was always seamless until yesterday. In the cashier, there were 3 people in front of me but it took forever for the cashier to do her thingy for each of the customers. When it was time for me to pay, I asked,"Were u the only one here? There was a line, why the other cashier was not open?" she said the other girl was on a break. I asked to see the supervisor, she came from the beauty rack. Again I complained about the line and asked here was there any more cashier girl? She said no. Okay so the cashier girl said there was supposed to be another girl but she was on a break and the supervisor said no. I did not know who lied or who told the truth?

Anyway, given that the supervisor was not busy at all, just idly stand between the beauty rack, my suggestion was for her to be more active. If there was a line, open another cashier. Don't just be lazy and let your customer wait for minutes just to pay. Have a little compassion.

Please fix your service. I read there are so many bad reviews about Sephora Sency. You guys need to...

I remember attending Unitouch event and got many freebies. And I saw others got Unitouch paperbag so I went to the cashier, to the mba2 who handed out the paperbag and I asked if I also can get paperbag.

She said "itu isinya sama aja mba" in a very jutek manner not even look at me in the eyes.

I was like, I did not want the inside, just the paperbag.

She shouted "SAMA AJA!". It was unfortunate because the Unitouch team was very friendly and helping.

In the end, the Unitouch team said sorry to me they are running out the paperbags, then asked if I could wait for 15 minutes bcs they said they have the spare.

Eversince, I never walked in Sephora ever again. I used to be loyal member, but you guys gotta improve the...

This place is so bad. The workers would follow you around even after telling them that you don’t need help. And after telling them all that I’m okay to shop without assistance they continued to stare each and every one of them making me feel so uncomfortable to shop. Disgusting service. The worst Sephora I have ever been to.never coming here again. Should’ve known to not walk into this Sephora with how the staffs makeup...